Operations Associate - Student Onboarding

Codingal; Bengaluru; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Free Lunch & Dinner

Employer PF

Medical Insurance

Job summary

Codingal is seeking an Operations Associate to join the Student Onboarding team, owning the VIP onboarding journey from signup to first successful class. You will be the single point of contact for families, ensuring fast, personalized, and flawless experiences.

In this in-person role at HSR Layout, Bangalore, you will coordinate with parents, teachers and internal teams, track SLA adherence, and escalate issues with empathy while maintaining high-quality onboarding for our top accounts.

Qualifications

• 1–2 years of experience in operations, customer success, or a similar role (EdTech or service-industry experience preferred).
• Strong written and verbal communication skills comfortable interacting with international parents.
• Ability to manage multiple stakeholders and work with urgency on high-priority cases.
• Comfortable working with CRM tools, Google Sheets, and communication platforms.

Responsibilities

• Own the end-to-end onboarding journey for VIP students, ensuring priority handling and a premium experience.
• Coordinate directly with parents, teachers, and internal teams to schedule classes with minimal turnaround time.
• Maintain and monitor average onboarding time for VIP cases, ensuring SLA adherence at all times.
• Track onboarding progress daily and proactively elevate pending or delayed VIP cases.
• Handle escalations and sensitive parent communication with empathy and professionalism.

Skills

Communication

Multitasking

Attention to detail

Education

Bachelor's degree

Tools

CRM tools

Google Sheets

Job description

Operations Associate - Student Onboarding Team

About Codingal: Codingal (www.codingal.com) is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and based on the K-12 Computer Science. Framework, Codingal provides personalized learning paths through 1:1 private classes or small group sessions. Kids find the experience fun and engaging, as reflected in our
exceptional ratings: teachers are rated 4.9/5, curriculum 4.8/5, and an NPS of 86.

About the role:

We are looking for an Operations Associate to join our Student Onboarding team, primarily responsible for managing the VIP student onboarding experience. VIP students are our highest-priority accounts, and this role owns their end-to-end onboarding journey - from the moment a student joins to their first successful class. You will be the single point of ownership for these families, ensuring every touchpoint is fast, personal, and flawless.

Responsibilities:

1. 1. Own the end-to-end onboarding journey for VIP students, ensuring priority handling and a premium experience.
2. 2. Coordinate directly with parents, teachers, and internal teams to schedule classes with minimal turnaround time.
3. 3. Maintain and monitor average onboarding time for VIP cases, ensuring SLA adherence at all times.
4. 4. Track onboarding progress daily and proactively elevate pending or delayed VIP cases.
5. 5. Handle escalations and sensitive parent communication with empathy and professionalism.

Requirements:

Bachelor's degree.

• 1-2 years of experience in operations, customer success, or a similar role (EdTech or service-industry experience preferred).
• Strong written and verbal communication skills comfortable interacting with international parents.
• Ability to manage multiple stakeholders and work with urgency on high-priority cases.
• Comfortable working with CRM tools, Google Sheets, and communication platforms.

Perks:

• Free Lunch + Dinner, provided every day all 7 days of the week.
• Employer PF contribution.
• Medical insurance coverage with annual coverage of up to 3 Lakhs.
• Experience in a fast paced EdTech Startup.

Shift Time: 2:00 PM to 11:00 PM
Week off: Any one day between Monday to Friday
Location: HSR Layout, Bangalore, India
Salary: Upto 5 LPA

Please note that this is an in-person role, with no remote option available

You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future.