Operations Associate

Ankura; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Ankura in Mumbai is looking for a candidate to create a service-oriented environment to support senior business leads efficiently. Responsibilities include managing multi-stakeholder relations, scheduling appointments, and assisting with document management.

Preferred qualifications include a Bachelor's degree in a business field, at least 5 years of experience in a professional services environment, and proficiency in Microsoft Office. Ideal candidates are effective communicators, detail-oriented, and able to work under minimal supervision.

Qualifications

• Minimum 5 years experience in a professional services environment.
• Highly proficient in Microsoft Office resources and applications.
• Strong verbal and written communication skills.

Responsibilities

• Create an environment of service for Ankura employees.
• Responsible for providing comprehensive multi-stakeholder support.
• Manage local relationships in Gurgaon.

Skills

Communication skills

Organizational skills

Problem-solving

Time management

Education

Associates degree in a related discipline

Bachelor's degree in Business preferred

Tools

Microsoft Office

Workday

Salesforce

Job description

Principal Duties and Responsibilities

• Create an environment of service for Ankura employees, anticipate needs and provide support to allow senior business leads to be more efficient and effective.
• Multi Stakeholder Engagement: Will be responsible for providing comprehensive multi-stakeholder support. This role requires a candidate who excels in stakeholder engagement, effective communication, and collaborative problem‑solving.
• Serve as the key point of contact in Gurgaon as well, managing local relationships and ensuring alignment with broader organizational goals.
• Effectively use technology applications and resources to support the client service delivery and related activities of the companys personnel, including firm‑wide and practice‑specific tools, processes, and databases (e.g. Workday, Intapp, Salesforce).
• Draft and edit presentations and business correspondence, ensure grammar, spelling, and formatting are accurate and engaging, including assisting with translations for official documents (e.g. client invoices).
• Perform effective and proactive calendar management including scheduling and prioritizing appointments, ensure meetings, deadlines, presentations, and other duties are completed efficiently by senior professionals.
• Position oneself as a knowledge resource and support the integration of new employees and training of others.
• Maintain, retrieve, and secure working documentation as requested on appropriate file repositories, in accordance with current records management policy, procedures and best practices.
• Assist with weekly time and expense reports in accordance with policies and client requirements; resolve auditor inquiries as needed.
• Support production requests including, copying, printing, faxing, binding, and shipping.
• Conduct information and internet research, as needed.
• Place supply orders and manage inventory, as required.
• Coordinate domestic and international travel arrangements, including passports and visas, maintain travel profiles, respond to last minute itinerary changes (i.e. flights, car, hotel), map or provide directions, and coordinate associated communications with project teams.
• Maintain contacts and distribution lists, as needed.
• Facilitate engagement intake and contract administration processes.
• Partner with other departments to improve business operations.
• On an interim basis, support the Finance team by assisting and overseeing billing requirements for India invoices in addition to liaising with the PMs and Finance team as required.

Basic Qualifications, Skills & Mindset

• Associates degree in a related discipline. Bachelor's degree in Business related field preferred. Minimum 5 years experience. Prior experience in a professional services environment is highly desirable.
• Highly proficient in technology, especially Microsoft Office resources (e.g. Outlook, Calendar, SharePoint, Teams) and applications (e.g. Excel, PowerPoint, Word).
• Critical thinking skills and initiative to proactively address issues, identify and solve areas of business process improvement.
• Professional presence.
• Strong verbal and written communication skills with an attention to detail.
• Business acumen, an interest in learning more about the company and its clients, a desire to understanding how duties impact related groups, and motivation for self‑development.
• Ability to work well under pressure and with minimal supervision.

Preferred Qualifications/Skills

• Well‑developed and professional interpersonal skills, with an ability to interact effectively with people at varying levels of the company.
• Strong organizational and time management skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and accuracy.
• Highly resourceful team‑player, with the ability to be extremely effective working independently and with direction.
• Demonstrated proactive approaches to problem‑solving with strong decision‑making capability.
• Effective communication skills, both verbal and written.
• Proven ability to establish, build and maintain relationships with peers, client service delivery professionals and leadership.
• Ability to handle confidential and sensitive information with appropriate discretion.
• Seeks to achieve challenging business goals and meet deadlines in a fast‑paced environment with competing demands.
• Invoicing experience desirable.