Operations Associate

Meolaa E-commerce Private Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Meolaa E-commerce Private Limited is seeking an Operations professional to own SOPs, dashboards, and cross-functional coordination across Growth, Supply Chain, and Finance. You will build and maintain playbooks, track KPIs, and ensure teams follow standardized processes to scale efficiently.

The role emphasizes data-driven decision making, proactive issue identification, and the ability to coordinate multiple stakeholders without wasting time.

Qualifications

• 1–3 years of operations, business ops, or program coordination experience.
• Youre obsessed with process and workflow efficiency.
• You can work with data — Excel, basic SQL, or BI tools.
• You think systematically and can fix recurring issues without perfect instructions.

Responsibilities

• Document and build SOPs for critical business processes.
• Identify where things break and propose fixes.
• Own process compliance — ensure teams follow the playbook.
• Build checklists and workflows to reduce manual work.
• Continuously improve processes as we scale.
• Own operational dashboards that track what matters.
• Pull data from multiple systems and synthesize into clear storytelling.
• Own weekly metrics reviews and dashboards for decision-making.
• Track KPIs across supply chain, fulfillment, marketplace operations.
• Coordinate product launches and campaigns across teams.

Skills

Process optimization

Data analysis

Excel

SQL basics

BI tools

Tools

SQL

BI tools

Spreadsheet software

Job description

At Meolaa, operations isn't a back-office function. It's the glue that holds everything together. We need someone who can own processes, track what matters, coordinate across teams, and build the infrastructure that lets people focus on their actual work instead of firefighting.

What You’ll Own

• Document and build SOPs for critical business processes
• Identify where things break and propose fixes
• Own process compliance — ensure teams follow the playbook
• Build checklists and workflows to reduce manual work
• Continuously improve processes as we scale
• Own operational dashboards that track what matters
• Pull data from multiple systems and synthesize into clear storytelling
• Own weekly metrics reviews — what's green, what's red, what needs action
• Build dashboards that help teams make better decisions
• Track KPIs across supply chain, fulfillment, marketplace operations
• Schedule and run cross-functional meetings (no meeting should be a waste of time)
• Ensure teams have visibility into dependencies and blockers
• Own action item tracking — who said they'd do what by when?
• Bridge communication gaps between Supply Chain, Growth, Finance, Ops
• Coordinate product launches and campaigns across teams
• Own vendor scorecard and escalate when SLAs are missed
• Coordinate vendor onboarding and offboarding
• Maintain vendor contact database and relationship logs
• Flag issues before they become problems
• Own inventory tracking across warehouse and fulfillment centers
• Track company assets (laptops, equipment, furniture)
• Identify stock-outs and overstock situations early
• Coordinate physical audits and reconciliation
• Flag inventory anomalies to the right team
• Build and maintain operational playbooks and process documentation
• Keep team knowledge organized and accessible
• Document lessons learned from incidents or process failures
• Own the ops wiki/documentation system
• Ensure continuity when people leave or transition roles
• Support major projects (launches, warehouse transitions, system implementations)
• Own project timelines and dependency tracking
• Coordinate with stakeholders and keep projects on track
• Create project status updates and escalation summaries
• Identify blockers early and surface them to leadership
• Own expense tracking and vendor invoice processing
• Coordinate office and warehouse logistics
• Manage travel and vendor bookings
• Own monthly operating calendar — holidays, key dates, deadlines
• Help CEO/Leadership with day-to-day operations support

You might be the one if —

• You have 1-3 years of operations, business ops, or program coordination experience
• You're obsessed with process and workflow efficiency
• You can work with data — Excel, basic SQL, or BI tools (doesn't need to be expert)
• You think systematically — if something breaks once, it should never break the same way again
• You're comfortable with ambiguity and can figure things out without perfect instructions
• Prior experience in D2C, startups, or fast-growing companies is a strong plus
• You care about communication — you know when to escalate and when to handle yourself
• You have strong Excel skills and can build simple dashboards
• You're detail-oriented but not pedantic — you know what actually matters
• You think like a founder — this is our business, not someone else's

Why Meolaa?

We're scaling from 15 people to 100+ in the next year. That requires operational discipline. You'll own the processes and dashboards that keep Growth, Supply Chain, and Finance aligned. You'll see the impact of your work immediately — when you build a good SOP, it saves the team hours every week.

You won't be stuck doing admin work. You'll be building the operational infrastructure of a ₹100Cr+ company. That's real impact.

This isn't a role where you take orders and execute.

This is a role where you identify problems and fix them.