Growth Manager, India

Base.com; Gurugram District; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

Base.com India is seeking a Growth Manager to run experiments across the funnel, own cross-functional projects, write SOPs, and train the team on them. You will report to the Country CEO and shape how the India operation scales during the build phase.

The role requires 5–8 years in operations or growth in a startup, SaaS, or ecommerce in India, with strong data skills, CRM experience (HubSpot), and comfort with AI tools.

Qualifications

• 5–8 years in operations, growth, programme management, or a founder's office at a startup, SaaS company, or ecommerce in India.

Responsibilities

• Run growth experiments across the full funnel, including lead generation, trial to order, retention and expansion.
• Project-manage cross-functional initiatives across sales, implementation, support, and marketing.
• Write SOPs for each function and train the team on tools and AI workflows.
• Design onboarding, process refreshers, and ongoing training for new joiners.
• Build role ladders, skill maps, and set review cadences with the Country CEO.

Skills

Growth Experiments

Cross-Functional Leadership

Data Analysis

AI & Tech Savvy

Training & Coaching

Tools

HubSpot

ClickUp

Job description

Are you the person who fixes the process everyone else has learned to live with? Base.com India has grown to a 40-person team across sales, implementation, support, and marketing, and the way we work has not kept pace with the team. We are looking for a Growth Manager, India to run growth experiments across the funnel, run the projects that cut across functions, write the SOPs, and train the team on them. If ownership, hustle, and impact define you, this is your launchpad.

Growth Manager, India

Location: India (Delhi/Coimbatore/Bangalore)

Are you the person who fixes the process everyone else has learned to live with? Base.com India has grown to a 40-person team across sales, implementation, support, and marketing, and the way we work has not kept pace with the team. We are looking for a Growth Manager, India to run growth experiments across the funnel, run the projects that cut across functions, write the SOPs, and train the team on them. If ownership, hustle, and impact define you, this is your launchpad.

Why Base.com?

We are on a mission to become the global operating system for multichannel commerce. Our platform helps over 30,000 companies worldwide manage orders, inventory, warehouses, listings, and workflows across marketplaces and storefronts, backed by 2000+ integrations (including Amazon, Flipkart, Shopify, Zoho, Tally, Shiprocket, Delhivery, and more). Headquartered in Poland with teams across 17 countries, we are scaling fast, and India is our next big frontier.

What You'll Own & Drive

• Growth Experiments : Run experiments across the full funnel: lead generation and pipeline, trial signup to first live order, retention and expansion in the customer base, and marketing and content together with the marketing team. Measure everything, kill what does not move a number, scale what does.
• Cross-Functional Projects : Project-manage the initiatives that cut across sales, implementation, support, and marketing. Scope, owners, deadlines, follow-through.
• Process Improvement & SOPs : Find the broken or missing process in each function, fix it, and write the SOP so the function runs it without you.
• Team Training : Design and run onboarding for new joiners, product and process refreshers, and training on the tools and AI workflows the team uses every day.
• Career Development : Build role ladders, skill maps, and a review cadence with the Country CEO, so every person on the team knows what growth looks like here.
• Operating Rhythm : Own the weekly and monthly cadence that keeps every function on its numbers.

Who You Are

• Builder Mindset : You would rather design the process from zero than run one somebody else built. There is no growth team, no project office, and no L&D department here. You are all three.
• Experienced & Independent : 5-8 years in operations, growth, programme management, consulting, or a founder's office at a startup, SaaS company, or ecommerce business in India. Comfortable leading without direct reports.
• Process Person With Numbers : You have written SOPs that people actually followed, and run growth experiments with a number attached: what you tried, what moved, what you killed.
• Trainer at Heart : You have taught a team something they did not know, and you enjoyed it.
• Data Comfortable : Sheets, dashboards, CRM reports. You find the number before you form the opinion.
• AI and Tech Savvy : You use AI tools every day to move faster, and you can teach a team to do the same.
• Multilingual Communicator : Fluent in English, and at least one of Hindi, Tamil, Telugu, Kannada, Marathi, Gujarati, or Bengali.
• Doer Culture Fit : At Base India, everyone executes. The Country CEO does demos. You start as an executor and earn your mandate through results.
• Bonus Points : Ecommerce or SaaS domain experience. Hands-on with HubSpot, ClickUp, or similar CRM and project tools.

What's In It For You?

• Impact from Day One : You will shape how the entire India operation runs, across sales, implementation, support, and marketing.
• Direct Access : Report to the Country CEO. No layers. You are in the room for every decision that matters.
• Own the Playbook : The SOPs, training, and growth loops you build become how Base.com India scales.
• Long-Term Growth : Join during the India build phase and grow into a head-of-operations role as the team scales.
• Competitive Compensation : We pay well for people who deliver.