Operations Analyst Banking Wahed

Earnmodes; Mumbai; Hybride; INR 800 000 - 1 200 000; Plein temps

Résumé du poste

Wahed is seeking an Operations Analyst for its Mumbai hybrid team. The role involves running and monitoring daily operational processes across investment and banking products, including payments and settlements, with a focus on accuracy and compliance.

The candidate will perform daily reconciliations, review flagged transactions, and manage vendor and partner interactions, contributing to process improvements and audit readiness. Strong analytical skills and proficiency in Excel are essential.

Qualifications

• Strong analytical and problem-solving skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Responsabilités

• Run and monitor daily operational processes across investment and banking products, including payments, card settlements, account opening, and Instant Access withdrawals.
• Perform daily reconciliations between internal ledgers, banking partners, and card processors, investigating and resolving reconciliation breaks promptly.
• Manage daily bank and cash reconciliations, identifying discrepancies and ensuring timely resolution.
• Review flagged transactions and withdrawals, applying appropriate risk and compliance controls for regulated financial products.
• Handle trade accounting, trade settlements, and investment transaction reconciliations.
• Identify operational issues, coordinate timely resolution, and escalate unresolved matters to stakeholders.
• Monitor daily operational queues and ensure transactions and exceptions are processed within SLAs.
• Prepare accurate weekly and month-end operational reports.
• Perform transaction fee and expense calculations and reconciliations, investigating discrepancies.
• Use data analysis tools such as SQL and Metabase to track performance and drive improvements.
• Collaborate with Customer Support, Risk, Compliance, Finance, Product, and external partners to resolve complex cases end-to-end.
• Assist with internal and external audit queries by providing relevant records and documentation.
• Develop, maintain, and update SOPs and runbooks for existing and new processes.

Connaissances

Analytical skills

Problem-solving

Attention to detail

Communication skills

Organizational skills

Team collaboration

Outils

SQL

Metabase

Excel

Description du poste

Job Description

Operations Analyst Banking
Mumbai
Operations /
Full Time /
Hybrid

About Wahed:

The global financial system wasn’t built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.

At Wahed, we’re changing that. We are a global fintech company on a mission to build a new financial system—one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible, from pioneering Shariah-compliant equity ETFs, creating true riba-free alternatives to high yield savings accounts, to creating no-leverage real estate investments for truly interest-free income producing assets. If you’re driven to solve complex problems and believe finance should empower, not exclude, join us in building a more equitable financial future.

Job Description

• Run and monitor daily operational processes across investment and banking products, including payments, card settlements, account opening, and Instant Access withdrawals.
• Perform daily reconciliations between internal ledgers, banking partners, and card processors, investigating and resolving reconciliation breaks promptly.
• Manage daily bank and cash reconciliations, identifying discrepancies and ensuring timely resolution.
• Review flagged transactions and withdrawals, applying appropriate risk and compliance controls with the accuracy and judgment required for regulated financial products.
• Handle trade accounting, trade settlements, and investment transaction reconciliations.
• Identify operational issues, coordinate timely resolution, and escal**t**e unresolved or critical matters to the relevant stakeholders.
• Monitor daily operational queues and ensure transactions and exceptions are processed within defined SLAs.
• Prepare accurate weekly and month-end operational reports.
• Perform transaction fee and expense calculations and reconciliations, investigating and resolving discrepancies.
• Use data analysis tools such as SQL and Metabase to track operational performance, identify trends, and drive process improvements.
• Collaborate with Customer Support, Risk, Compliance, Finance, Product, and external banking partners to investigate and resolve complex operational cases end-to-end.
• Assist with internal and external audit queries by providing relevant records, reconciliations, and supporting documentation.
• Develop, maintain, and update SOPs, process documentation, and operational runbooks for existing and new processes, ensuring all process changes are appropriately reviewed, approved, documented, and communicated to relevant stakeholders.

Job Specification

• Minimum 3 years of experience in banking operations, middle-office operations, and/or a related financial services role.
• Working knowledge of bank and cash reconciliations, ledger management, payment processing, and card settlement operations.
• Knowledge of accounting entries and various accounting treatments.
• Strong analytical and problem-solving skills, with excellent attention to detail.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Ability to adapt to changing priorities while maintaining strong organizational skills.
• Excellent written and verbal communication skills.
• A collaborative team player with the ability to work effectively across multiple departments and manage stakeholder relationships.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Source: Company Career page