Operations Analyst

Wahed; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Wahed in Mumbai is seeking an Operations Specialist to run and monitor daily processes across investment and banking products, including payments, settlements, and account openings. You will perform reconciliations, investigate breaks, manage risk controls, and ensure SLAs are met.

You will collaborate with Customer Support, Risk, Compliance, Finance, Product and external partners, prepare weekly and monthly reports, and contribute to SOPs and runbooks while supporting audits and process

Qualifications

• Experience with fintech operations or banking products.
• Knowledge of reconciliations and risk controls in a regulated environment.
• Ability to interpret data and drive process improvements.

Responsibilities

• Run and monitor daily operational processes across investment and banking products.
• Perform reconciliations between internal ledgers, banking partners, and card processors.
• Manage daily bank and cash reconciliations and resolve discrepancies.
• Review flagged transactions with risk and compliance controls.
• Handle trade accounting, settlements, and investment reconciliation.
• Collaborate with Customer Support, Risk, Compliance, Finance, Product and external partners to resolve complex operational cases end-to-end.
• Develop, maintain, and update SOPs and runbooks for processes and changes.
• Assist with audits by providing records and supporting documentation.

Skills

Data analysis

Operations management

Risk & compliance

Tools

SQL

Metabase

Job description

Responsibilities

• Run and monitor daily operational processes across investment and banking products, including payments, card settlements, account opening, and Instant Access withdrawals.
• Perform daily reconciliations between internal ledgers, banking partners, and card processors, investigating and resolving reconciliation breaks promptly.
• Manage daily bank and cash reconciliations, identifying discrepancies and ensuring timely resolution.
• Review flagged transactions and withdrawals, applying appropriate risk and compliance controls with the accuracy and judgment required for regulated financial products.
• Handle trade accounting, trade settlements, and investment transaction reconciliations.
• Identify operational issues, coordinate timely resolution, and elevate unresolved or critical matters to the relevant stakeholders.
• Monitor daily operational queues and ensure transactions and exceptions are processed within defined SLAs.
• Prepare accurate weekly and month-end operational reports.
• Perform transaction fee and expense calculations and reconciliations, investigating and resolving discrepancies.
• Use data analysis tools such as SQL and Metabase to track operational performance, identify trends, and drive process improvements.
• Collaborate with Customer Support, Risk, Compliance, Finance, Product, and external banking partners to investigate and resolve complex operational cases end-to-end.
• Assist with internal and external audit queries by providing relevant records, reconciliations, and supporting documentation.
• Develop, maintain, and update SOPs, process documentation, and operational runbooks for existing and new processes, ensuring all process changes are appropriately reviewed, approved, documented, and communicated to relevant stakeholders.