Operations Analyst

Wahed Invest; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Wahed Invest LLC is seeking an experienced operations professional to run and monitor daily processes across investment and banking products. You will perform reconciliations, manage bank/cash operations, review transactions for risk and compliance, and produce weekly and month-end reports.

The role requires strong analytical skills, proficiency in Excel, and the ability to collaborate across Risk, Compliance, Finance, and Product teams to resolve complex cases end-to-end.

Qualifications

• 3+ years in banking operations or middle-office roles.
• Experience with bank reconciliations and payments processing.
• Familiarity with ledger management and card settlements.
• Strong analytical skills and attention to detail.
• Proficient in Excel and MS Office.

Responsibilities

• Run and monitor daily operational processes across investment and banking products.
• Perform daily reconciliations between ledgers, partners, and processors.
• Manage daily bank and cash reconciliations and resolve discrepancies.
• Review flagged transactions with risk and compliance controls.
• Prepare weekly and month-end operational reports.
• Use SQL and Metabase to analyze performance and drive improvements.
• Collaborate with Risk, Compliance, Finance, Product and partners to resolve complex cases.

Skills

SQL

Metabase

Excel

Analytical thinking

Communication

Job description

About Wahed: The global financial system wasn't built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values. At Wahed, we're changing that. We are a global fintech company on a mission to build a new financial system—one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible, from pioneering Shariah-compliant equity ETFs, creating true riba‑free alternatives to high yield savings accounts, to creating no‑leverage real estate investments for truly interest‑free income producing assets. If you're driven to solve complex problems and believe finance should empower, not exclude, join us in building a more equitable financial future.

Job Description:

• Run and monitor daily operational processes across investment and banking products, including payments, card settlements, account opening, and Instant Access withdrawals.
• Perform daily reconciliations between internal ledgers, banking partners, and card processors, investigating and resolving reconciliation breaks promptly.
• Manage daily bank and cash reconciliations, identifying discrepancies and ensuring timely resolution.
• Review flagged transactions and withdrawals, applying appropriate risk and compliance controls with the accuracy and judgment required for regulated financial products.
• Handle trade accounting, trade settlements, and investment transaction reconciliations.
• Identify operational issues, coordinate timely resolution, and escal?? unresolved or critical matters to the relevant stakeholders.
• Monitor daily operational queues and ensure transactions and exceptions are processed within defined SLAs.
• Prepare accurate weekly and month-end operational reports.
• Perform transaction fee and expense calculations and reconciliations, investigating and resolving discrepancies.
• Use data analysis tools such as SQL and Metabase to track operational performance, identify trends, and drive process improvements.
• Collaborate with Customer Support, Risk, Compliance, Finance, Product, and external banking partners to investigate and resolve complex operational cases end-to-end.
• Assist with internal and external audit queries by providing relevant records, reconciliations, and supporting documentation.
• Develop, maintain, and update SOPs, process documentation, and operational runbooks for existing and new processes, ensuring all process changes are appropriately reviewed, approved, documented, and communicated to relevant stakeholders.

Job Specification:

• Minimum 3 years of experience in banking operations, middle‑office operations, and/or a related financial services role.
• Working knowledge of bank and cash reconciliations, ledger management, payment processing, and card settlement operations.
• Knowledge of accounting entries and various accounting treatments.
• Strong analytical and problem‑solving skills, with excellent attention to detail.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Ability to adapt to changing priorities while maintaining strong organizational skills.
• Excellent written and verbal communication skills.
• A collaborative team player with the ability to work effectively across multiple departments and manage stakeholder relationships.