Operations Analyst, AS

F336 Deutsche India Private Limited, Jaipur Branch; Jaipur; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Best leave policy

Parental leave (gender neutral)

Childcare reimbursement

Industry certifications sponsorship

Employee Assistance Program

Hospitalization insurance for you and

Accident and term life insurance

Free health screening for 35+

Job summary

Deutsche Bank AG in Jaipur, India is seeking an Operations Analyst to perform daily voice-log reviews between relationship managers and clients. You will ensure trade details are discussed, captured accurately, and documented in templates, while maintaining adherence to standards and timelines.

The role requires attention to detail, strong English communication, and the ability to escalate issues effectively.

Qualifications

• Bachelor’s degree or equivalent required.
• Strong written and verbal communication in English.
• Experience with trade/financial processes is a plus.
• Proficiency in MS Office tools mandatory.

Responsibilities

• Review voice logs between RCs and clients to verify trade details.
• Document agreed details accurately in product templates.
• Complete and maintain the voice log review templates with observations.
• Identify missing or unclear trade details and escalate promptly.
• Ensure daily production activities meet SLAs and cut-offs.
• Perform quality checks to support audit readiness.
• Prepare and review daily control/production reports.
• Coordinate with teams for clarifications on complex cases.
• Back up peers and share knowledge to improve processes.

Skills

Attention to detail

Analytical skills

Business English communication

Problem solving

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Title: Operations Analyst Corporate Title: Analyst

Location: Jaipur, India

The person will be responsible for day-to-day review of voice logs between Client Relationship Managers (RC) and clients where trade details are discussed and agreed. They need to ensure that all key trade-related details are clearly discussed, accurately captured, and documented in the applicable product-specific template. The role requires strong attention to detail, adherence to defined review standards, timely completion of assigned production duties, and appropriate escalation of exceptions, missing information, or first-level queries within the pre-specified timelines. The candidate should also act as a backup for peers when required and share best practices with the team to support consistent quality delivery.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Review voice logs between RCs and clients to validate that trade details have been discussed and agreed as per the required standards.
• Listen to and understand client and RMs discussions and accurately document the agreed details or the prescribed business template, as applicable.
• Complete the relevant product-specific voice log review template with accurate details, observations, and outcome of the review.
• Identify and highlight missing, incomplete, inconsistent, or unclear trade details and escalating exceptions to the relevant stakeholders within agreed timelines.
• Ensure accurate and timely completion of daily production activities in line with defined SLAs, cut-off times, and quality expectations.
• Perform quality checks on completed reviews to support consistency, audit readiness, and control effectiveness.
• Assist in preparing and reviewing daily control / production reports, including tracking of open items, exceptions, and follow-ups.
• Support follow-up with RC / business teams for clarification or resolution of deficiencies noted during voice log review.
• Maintain proper documentation and evidence of review outcomes to support internal control, audit, and management reporting requirements.
• Coordinate with team members and stakeholders on complex cases, escalations, reporting requirements, and process improvements.
• Act as backup for peers during absence and support knowledge sharing, cross-training, and continuous improvement within the team.
• Perform other administration, reporting, and control-related tasks as assigned.

Your skills and experience

• Minimum educational qualification: University graduate with a Bachelor’s Degree.
• Good command of business English for accurate documentation, exception reporting, and stakeholder communication.
• Understanding of trade lifecycle, banking / wealth management products, or control review processes will be an added advantage.
• Strong listening, comprehension, documentation, and analytical skills with high attention to detail.
• Ability to identify gaps, inconsistencies, missing information, and potential control issues from recorded conversations.
• Candidates are required to be proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Highly motivated, quality-focused, and able to work independently as well as collaboratively within a team environment.
• Ability to multi-task and work under pressure to meet production timelines, cut-off times, and quality standards.
• Good communication skills and ability to manage routine queries / first-level escalations professionally.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More information at: Deutsche Bank Careers (db.com)