Operations Analyst, NCT

Deutsche Bank AG; Jaipur; On-site; INR 600,000 - 850,000; Full time

Benefits offered by this job

Leave policy

Parental leave

Childcare assistance

Certifications sponsorship

Employee assistance

Health insurance

Life insurance

Health screening

Job summary

Deutsche Bank AG in Jaipur, India seeks an Operations Analyst to support Private Banking operations, ensuring accurate, timely delivery of production duties and compliance with SLAs. The role involves collaboration with onshore colleagues and clients, with proficiency in German essential.

Responsibilities include account freezes, payments, risk checks, and coordinating with Germany-based teams across rotating shifts. Strong attention to detail and proactive issue escalation are required.

Qualifications

• German Language certification covering B1 to C2 is mandatory (Goethe/Max Mueller Bhavan preferred).
• 2–4 years’ experience in German language processes.
• Good communication skills with stakeholders.
• Willing to work in multiple/rotational shifts.
• Ability to leverage AI tools to boost productivity while using data ethically.

Responsibilities

• Account Freeze/Unfreeze: manage end-to-end requests for private banking clients with onshore liaison.
• Performance research to identify debtors/creditors and process per guidelines.
• Perform SEPA payment calculations and payments as required.
• Signature validation and updation for banking documents and transactions.
• Coordinate with onshore teams and clients in Germany; communicate in German.
• Identify and escalate potential risks or fraudulent activities.
• Ensure tasks meet SLAs and comply with policies.
• Handle ad hoc projects as assigned.

Skills

German language

Communication skills

Shift work

AI tools

Job description

Job Description: Job Title- Operations Analyst, NCT Location- Jaipur, India Role Description

We are seeking a highly motivated and detail-oriented Operations Analyst to join our Private Banking team. This role involves supporting multiple critical processes within our operations. The Candidate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. The position also requires regular collaboration with onshore colleagues and clients, with proficiency in German being essential. Candidate/Applicant needs to ensure adherence to all TAT/cut-off times and quality of processing as maintained in SLAs. Candidate/Applicant should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in Candidate/Applicant absence and share best practices with the team.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Account Freeze/Unfreeze: Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore colleagues and relationship managers to ensure accurate execution of requests.
• Performance research in order to find debitors and creditors and process as per the guidelines.
• Perform multiple level calculation in order to determine final amount and make payments, should have basic understanding of SEPA payment system.
• Signature Validation and Updation: Verify client signatures for various banking documents and transactions.
• Collaboration with Onshore Teams and Clients: Act as a key point of contact with onshore colleagues and clients in Germany, communicating effectively in German for smooth coordination of tasks and resolving operational issues.
• Proactively identify and elevate potential risks or fraudulent activities associated with account transactions.
• Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs).
• Ensure compliance with all regulatory and internal policies.
• Handle any other Adhoc projects/tasks/activities assigned by the supervisor.
• Ensure all your key deliverables are completed on a timely manner without any escalations.

Your skills and experience

• German Language certification ranging between B1 to C2 is mandatory (preferably from Goethe/Max Mueller Bhavan).
• At least 2 – 4 years’ experience in German language process.
• Good communication skills and can interact independently with various stakeholders.
• Willing to work in Multiple/ rotational Shifts.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More information at: Deutsche Bank Careers (db.com)