Client Service Analyst, NCT

Deutsche Bank AG; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Leave policy

Parental leave reimbursement

Certification sponsorship

Employee assistance program

Health insurance for you and dependets

Life insurance

Health screening (35+)

Job summary

Deutsche Bank AG in Gurgaon, India is seeking a Client Service Analyst to manage client relationships, handle account queries, and ensure compliance with internal policies and external regulatory frameworks. The role involves facilitating interactions with new and existing clients, coordinating with stakeholders, and maintaining strict adherence to KYC and anti-money laundering guidelines.

Candidates should have graduation and 2–4 years of relevant experience, strong English communication, and

Qualifications

• Graduation is required.
• Minimum 2–4 years of relevant experience.

Responsibilities

• Facilitating interactions with new and existing clients
• Liaising with clients and supporting their account related queries
• Building relationships and operations where needed
• Ensuring adherence to internal policies and external legal/regulatory frameworks
• Ensure strict adherence to KYC & Money Laundering guidelines
• Monitor expenses and control costs, waiver tracking & lead management
• Display Regulatory Circulars in the area
• Process MF account opening forms accurately
• Follow Custodianship rules and key management guidelines
• Handle exception/deferral tracking and monitoring
• Review suspicious transactions per guidelines
• Maintain a clean Mystery Shopping Audit report with internal and external auditors
• Track, respond to and close customer complaints within committed TAT
• Deliver best-in-class service across area channels
• Maintain access controls to Cash/Locker areas
• Report any suspicious transactions to supervising officer

Skills

Excellent communication in English

Leverage AI tools to enhance workflow

Education

Graduation

Job description

Job Description: Job Title: Client Service Analyst, NCT Corporate Title: NCT Location: Gurgaon, India Role Description Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes: Facilitating interactions with new and existing clients Liaising with clients and supporting their account related queries Building relationships and operations where needed Ensuring adherence to internal policies and external legal/regulatory frameworks

What we'll offer you

• Best in class leave policy
• Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Facilitating interactions with new and existing clients
• Liaising with clients and supporting their account related queries
• Building relationships and operations where needed
• Ensuring adherence to internal policies and external legal/regulatory frameworks
• Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
• Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
• Ensure proper display of all Regulatory Circulars in the Area
• Accurate processing of all account opening forms MF applications
• Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation
• Exception handling / deferral tracking and monitoring
• Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
• Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
• Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
• Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
• Ensuring proper controls and access is maintained to the Cash / Locker Area at all times.
• Any suspicious transaction must immediate be reported to the supervising officer.

Your skills and experience

Candidate should have excellent communication in English and well groomed. Minimum qualification required is Graduation. Minimum Exp should be 2 to 4 Years in relevant field. Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we'll support you

Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security. More information at: Deutsche Bank Careers (db.com)