Operations Analyst, AYST

Deutsche Bank; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Best leave policy

Gender neutral parental leaves

Childcare reimbursement

Certifications sponsorship

Employee Assistance Program

Health insurance for you and dependens

Life Insurance and Accident coverage

Health screening for 35+

Job summary

Deutsche Bank in Pune, India is seeking an Operations Analyst, AYST to perform day-to-day voice log reviews between Relationship Managers and clients, ensuring trade details are captured accurately in templates.

Candidates should be fluent in English and Chinese (Mandarin/Cantonese), have a bachelor’s degree, strong attention to detail, and the ability to work independently while supporting the team and meeting SLAs.

Qualifications

• University graduate with a bachelor’s degree.
• Proficiency in Mandarin and/or Cantonese is preferred.
• Strong English communication and documentation skills.
• Understanding of trade lifecycle or banking controls is an asset.

Responsibilities

• Review voice logs between RCs and clients to verify trade details as per standards.
• Listen to discussions in English and Chinese and document in English using templates.
• Complete product-specific voice log review templates with accuracy and outcomes.
• Identify missing or unclear trade details and escalate within timelines.
• Ensure timely completion of daily production activities and adhere to SLAs.
• Perform quality checks to support audit readiness and control effectiveness.
• Assist in preparing daily control/production reports and tracking open items.
• Coordinate with team on complex cases and process improvements.
• Back up peers during absences and support knowledge sharing.
• Handle additional administration, reporting, and control tasks.

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Description:

Job Title- Operations Analyst, AYST

Location- Pune, India

Role Description

• The person will be responsible for day-to-day review of voice logs between Client Relationship Managers (RC) and clients where trade details are discussed and agreed.
• They needs to ensure that all key trade-related details are clearly discussed, accurately captured, and documented in the applicable product-specific template.
• The role requires strong attention to detail, adherence to defined review standards, timely completion of assigned production duties, and appropriate escalation of exceptions, missing information, or first-level queries within the pre-specified timelines.
• The candidate should also act as a backup for peers when required and share best practices with the team to support consistent quality delivery.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Review voice logs between RCs and clients to validate that trade details have been discussed and agreed as per the required standards.
• Listen to and understand client discussions conducted in English and Chinese language (Mandarin and Cantonese) and accurately document the agreed details in English or the prescribed business template, as applicable.
• Complete the relevant product-specific voice log review template with accurate details, observations, and outcome of the review.
• Identify and highlight missing, incomplete, inconsistent, or unclear trade details and escalations to the relevant stakeholders within agreed timelines.
• Ensure accurate and timely completion of daily production activities in line with defined SLAs, cut-off times, and quality expectations.
• Perform quality checks on completed reviews to support consistency, audit readiness, and control effectiveness.
• Assist in preparing and reviewing daily control / production reports, including tracking of open items, exceptions, and follow-ups.
• Support follow-up with RC / business teams for clarification or resolution of deficiencies noted during voice log review.
• Maintain proper documentation and evidence of review outcomes to support internal control, audit, and management reporting requirements.
• Coordinate with team members and stakeholders on complex cases, escalations, reporting requirements, and process improvements.
• Act as backup for peers during absence and support knowledge sharing, cross-training, and continuous improvement within the team.
• Perform other administration, reporting, and control-related tasks as assigned.

Your skills and experience

• Minimum educational qualification: University graduate with a bachelor’s degree.
• Chinese Language Proficiency (Mandarin and/or Cantonese): Candidate must be able to understand spoken client conversations, interpret financial and investment terminology, and accurately document agreed trade details in English using prescribed Voice Log Review templates.
• Good command of business English for accurate documentation, exception reporting, and stakeholder communication.
• Understanding of trade lifecycle, banking / wealth management products, or control review processes will be an added advantage.
• Strong listening, comprehension, documentation, and analytical skills with high attention to detail.
• Ability to identify gaps, inconsistencies, missing information, and potential control issues from recorded conversations.
• Candidates are required to be proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Highly motivated, quality-focused, and able to work independently as well as collaboratively within a team environment.
• Ability to multi-task and work under pressure to meet production timelines, cut-off times, and quality standards.
• Good communication skills and ability to manage routine queries / first-level escalations professionally.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.