Team Leader KYC

Wahed; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Job summary

Wahed, a global fintech, seeks a KYC Operations Lead in Mumbai to drive day-to-day delivery for an assigned KYC team. You will manage workload, ensure quality, and implement approved changes to keep processes compliant and efficient.

You will own team outcomes, supervise performance, and escalate cross-team capacity or risk as needed. The role requires 4–6+ years in KYC/AML, strong people leadership, and hands-on experience with escalations and process improvements.

Qualifications

• Bachelor's degree in Finance, Commerce, Business, Economics, Law or related field.
• 4-6+ years of relevant experience in KYC, AML, CDD/EDD or financial-crime operations.
• People-management or team-leadership experience (3+ years preferred).
• Hands-on experience with complex KYC/AML escalations and process improvements.
• Strong knowledge of KYC/AML, risk assessment, sanctions, and identity verification.

Responsibilities

• Operations & capacity: Plan and allocate work by volume, risk, complexity, and SLA.
• Quality & controls: Analyze QC trends, drive calibration and corrective actions.
• Backlog & performance: Maintain queue health and manage backlog-reduction plans.
• People leadership: Set objectives, conduct reviews, coach analysts, develop leaders.
• Complex cases & risk: Oversee high-risk cases and escalate regulatory concerns.
• SOPs, training & knowledge: Maintain SOPs, onboarding, and cross-training.
• Stakeholder coordination: Coordinate with Compliance, Risk, Product, Tech and Operations.

Skills

People management

Quality & productivity focus

Risk assessment & decision-making

Education

Bachelor's degree in Finance, Commerce, Business, Economics, Law

KYC/AML or financial-crime certification advantageous

Tools

KYC platforms

Case-management systems

Automation technologies

Job description

About Wahed:

The global financial system wasn't built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.

At Wahed, we're changing that. We are a global fintech company on a mission to build a new financial system—one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible, from pioneering Shariah-compliant equity ETFs, creating riba-free alternatives to high yield savings accounts, to creating no-leverage real estate investments for truly interest-free income producing assets. If you're driven to solve complex problems and believe finance should empower, not exclude, join us in building a more equitable financial future.

Job Brief:

Lead day-to-day delivery for an assigned KYC team, ensuring efficient workload management, strong quality and controladherence, timely case completion, effective people leadership, and successful implementation of approved operationalchanges. The role owns team-level outcomes and escalates material cross-team capacity, risk, readiness, or prioritizationdecisions.

Job Description:

• • Operations & capacity: Plan and allocate work by volume, risk, complexity, aging, SLA, analyst capability and jurisdiction accreditation; monitor queues, rebalance capacity, and prevent bottlenecks or breaches.
• • Quality & controls: Own team quality performance; analyze QC trends and root causes; drive calibration,
  coaching, corrective actions and closure of audit, compliance and control findings.
• • Backlog & performance: Maintain queue health and execute backlog-reduction plans without weakening
  KYC/AML controls. Track quality, productivity, AHT (where relevant), TAT, SLA, aging, escalations and capacity.
• • People leadership: Set objectives, conduct 1:1s and performance reviews, coach Analysts and Senior analysts, address underperformance, recognize strong results, and develop SMEs and future leaders.
• • Complex cases & risk: Oversee high-risk, exception and priority cases; validate escalation quality and provide decisions within delegated authority. Escalate material compliance, policy, financial-crime or systemic concerns.
• • SOPs, training & knowledge: Maintain approved SOPs and process documentation, embed operational
  controls, monitor adherence, coordinate onboarding and refresher training, and sustain jurisdiction coverage through cross-training.
• • Stakeholder coordination: Act as the operational contact for assigned matters and work with Compliance, Risk, Product, Technology, Customer Support and Operations to resolve blockers and track commitments.

Job Specification:

• • Bachelor's degree in Finance, Commerce, Business, Economics, Law, Compliance or a related field; relevant
  KYC/AML, financial-crime, compliance or risk certification is advantageous.
• • 4-6+ years of relevant experience in KYC, AML, CDD/EDD, financial-crime operations, banking, fintech or financial services.
• • People-management or team-leadership experience (3+ years preferred), including ownership of quality,
  productivity, backlog and SLA/TAT performance.
• • Hands-on experience with complex KYC/AML escalations and exposure to UAT, process improvement,
  automation, multi-jurisdiction operations or new-country/product launches.
• •Strong working knowledge of KYC/AML, CDD/EDD, customer risk assessment, sanctions, PEP and adverse-
  media screening, identity verification, fraud and financial-crime risk, risk-based decision-making, quality control, operational risk, SOPs and performance management.
• •Familiarity with KYC platforms, screening, case-management and business
  intelligence tools, reporting systems and automation technologies is preferred.