Operations Analyst

Zenappy; Hyderabad; Hybrid; INR 420,000 - 580,000; Full time

Job summary

Zenappy in Secunderabad seeks an Operations Analyst to support day-to-day business operations. Freshers or professionals with up to 3 years of experience are welcome. You will process requests, follow SOPs, maintain records, and use MS Office tools.

Strong English communication and quick learning ability are essential, with work from the Secunderabad office from 6:00 PM to 2:00 AM. Applicants should be comfortable with defined procedures and data handling.

Qualifications

• Freshers welcome and candidates with up to 3 years of experience can apply.
• Must be able to understand and follow written and verbal instructions.
• Strong English communication and good computer skills are essential.

Responsibilities

• Process operational requests accurately within defined timelines.
• Follow SOPs, instructions and established workflows.
• Review information for accuracy before completing tasks.
• Maintain and update operational data and records.
• Use MS Excel, Word and PowerPoint for routine work.
• Communicate clearly with team members and supervisors.
• Escalate exceptions per defined process and meet turnaround times.
• Maintain high standards of accuracy, confidentiality, and professionalism.

Skills

Strong English communication

Attention to detail

Follow instructions

Quick learner

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Role & responsibilities

We are looking for a responsible and detail-oriented Operations Analyst to join our team at our Secunderabad office. This role involves processing operational requests, following defined instructions and procedures, maintaining accurate records, and supporting day-to-day business operations. Freshers as well as candidates with up to 3 years of experience are welcome to apply. Strong English communication and good computer skills are essential for this position.

Key Responsibilities

• Process requests accurately and within defined timelines.
• Follow instructions, standard operating procedures (SOPs), and established workflows.
• Review information and ensure accuracy before completing assigned tasks.
• Maintain and update operational data, reports, and records.
• Work extensively on computers and business applications.
• Use Microsoft Excel, Word, and PowerPoint for routine operational work.
• Communicate clearly with team members and supervisors.
• Escalate exceptions or issues according to the defined process.
• Complete assigned work within required turnaround times.
• Maintain high standards of accuracy, confidentiality, and professionalism.

Candidate Requirements

• 0-3 years of work experience. Freshers can apply.
• Very good written and spoken English.
• Strong ability to understand and follow written and verbal instructions.
• Good computer skills and ability to learn new software and processes quickly.
• Working knowledge of Microsoft Excel, Word, and PowerPoint.
• Good attention to detail and accuracy.
• Ability to handle repetitive/process-oriented work efficiently.
• Reliable, disciplined, and comfortable working within defined procedures.
• Must be comfortable working 6:00 PM to 2:00 AM.
• Must be able to work from our Secunderabad office.

Who Should Apply?

This position is suitable for fresh graduates and early-career professionals looking to build experience in operations, business processes, data handling, and corporate support functions.

Candidates with strong English communication, good computer knowledge, attention to detail, and the ability to follow processes accurately will be preferred.