Operational Quality Manager – Bangalore | Full-Time

ETT CareerMove; Bengaluru; Hybrid; INR 223,200 - 446,400; Full time

Benefits offered by this job

Competitive referral bonus

Diversity Initiative: Women Leaders Encouraged to Apply

Job summary

A leading company is seeking an experienced Operational Quality Manager for a hybrid role in Bengaluru. This position requires expertise in quality assurance for IT services, leadership in process improvements, and mastery of tools like Power BI. Candidates with 12-15+ years of experience and relevant certifications are encouraged to apply.

Qualifications

• Strong background in quality assurance within IT services.
• Certified in ITIL, Lean Six Sigma Black Belt, and ideally ISO 20000/27001.
• Proficient in Advanced Excel, BI tools, and Minitab.

Responsibilities

• Define and manage operational quality frameworks.
• Lead CSI initiatives using Lean Six Sigma.
• Act as a Process Consultant across ITIL domains.

Skills

Quality Assurance

Process Improvement

Data Analysis

Education

ITIL Certification

Lean Six Sigma Black Belt

ISO 20000/27001 Certification

Tools

Power BI

Minitab

Advanced Excel

Job description

Operational Quality Manager – Bangalore | Full-Time

Be among the first 25 applicants one week ago

Hiring: Operational Quality Manager – Bangalore | (hybrid, 3 days work from office)

We’re looking for a seasoned Operational Quality Manager (12–15+ yrs) to lead quality assurance and continual service improvement across large-scale IT infrastructure programs.

What You’ll Do

• Define and manage operational quality frameworks
• Lead CSI initiatives using Lean Six Sigma (Black Belt mandatory)
• Act as a Process Consultant across ITIL domains (ITIL Expert a must)
• Drive audit readiness, knowledge management, and data-led improvements
• Oversee dashboards, reporting (Power BI), and automation opportunities
• Manage quality teams & engage senior stakeholders

What You’ll Need

• Strong background in quality assurance within IT services
• Certified in ITIL, Lean Six Sigma Black Belt, and ideally ISO 20000/27001
• Proficient in Advanced Excel, BI tools, and Minitab

Women Leaders Encouraged to Apply (Diversity Initiative)

Apply now or refer someone. For more details, write to [e-mail]

We offer a competitive referral bonus – reach out to know more!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Quality Assurance

Industries

• Computer and Network Security and IT Services and IT Consulting

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