Quality Analyst (Six Sigma Green/Black Belt Preferred)
IBM
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Job summary
IBM Finance & Operations seeks a Quality Analyst to drive QA across fee-based services and projects, leveraging Lean Six Sigma and PMA frameworks. You will analyze defects, track SLA adherence, and mentor teams on quality standards to deliver measurable improvements.
The role focuses on process maturity, automation opportunities, and data-driven insights using Power BI and Excel. Hybrid work in India with global collaboration and transformation initiatives.
Qualifications
- Bachelor’s degree in engineering, Operations, Supply Chain, or related field.
- 5–10 years of experience in quality, process improvement, or operations.
- Experience in Telecom / supply chain operations and QA frameworks.
Responsibilities
- Execute QA steps for fee-based services proposals and projects.
- Assess and recommend improvements to viability, risk, and profitability.
- Provide counsel on bid decisions, risk mitigation, and project health.
- Review proposals and projects for WWQA/MD compliance.
Skills
Education
Tools
Job description
At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
As a Quality Assurance Professional, you will manage the execution of CRM Quality Assurance steps for fee-based services proposals and projects within a business unit, ensuring compliance with the World Wide Quality Assurance/Management Discipline (WWQA/MD). In this role, you will assess and make recommendations to influence the viability, risk, project management, profitability, and customer satisfaction in services solution design and delivery.
- Execute Quality Assurance Steps: Manage the execution of CRM Quality Assurance steps for fee-based services proposals and projects, ensuring compliance with WWQA/MD.
- Assess and Recommend: Assess services solution design and delivery, making recommendations to influence viability, risk, project management, profitability, and customer satisfaction.
- Provide Advice and Counsel: Offer advice and counsel to project managers, line managers, and executives on opportunity bid decisions, risk mitigation and containment, proposal quality, project health, and business management practices and procedures.
- Review Proposals and Projects: Conduct independent reviews of fee-based services engagements to ensure compliance with WWQA/MD and identify areas for improvement.
Bachelor's Degree
Master's Degree
Job Description: Quality Analyst (Six Sigma Green/Black Belt Preferred)
Role Overview
The Quality Analyst will be responsible for driving quality assurance and continuous improvement across supply chain and service delivery operations using the Process Maturity Assessment (PMA) framework. The role focuses on monitoring, analyzing, and improving process quality, compliance, and performance, while leveraging Lean Six Sigma principles to deliver measurable business outcomes and enhance customer experience.
- Implement and manage the Prepare–Monitor–Act (PMA) quality framework
- Prepare: Define quality standards, sampling plans, scoring criteria, and audit guidelines
- Monitor: Conduct periodic audits, track defects, and evaluate SLA adherence
- Act: Drive corrective and preventive actions, including coaching and process improvements
- Ensure adherence to SOPs, compliance standards, and process governance
- Perform transaction-level quality audits across supply chain processes (Order Management, Provisioning, Logistics, Fulfillment)
- Track and improve:
- First-time-right performance
- Transaction accuracy
- SLA compliance
- Defect leakage and rework
- Identify gaps through quality scorecards and trend analysis
- Apply Lean Six Sigma methodologies (DMAIC) to identify root causes of defects and inefficiencies
- Lead or support Black Belt / Green Belt projects to:
- Reduce cycle time and rework
- Improve process capability and consistency
- Enhance productivity and service quality
- Conduct root cause analysis (RCA), FMEA, and value stream mapping
- Analyze operational data such as defects, delays, and SLA breaches to derive actionable insights
- Develop dashboards and reports (Power BI / Excel) for:
- Quality trends
- Performance metrics
- Improvement opportunities
- Provide recommendations for process re-engineering and automation
- Work closely with delivery teams, transformation teams, and stakeholders to:
- Define quality benchmarks and KPIs
- Share audit findings and improvement plans
- Drive accountability for quality performance
- Participate in governance forums and present insights to leadership
- Coach operations teams on:
- Quality standards and audit expectations
- Lean Six Sigma fundamentals
- Error prevention techniques
- Identify opportunities for automation and digitization in quality monitoring
- Collaborate with digital/IT teams to implement tools and solutions (RPA, workflow tools)
- Support continuous evolution of the PMA framework
- Strong knowledge of quality assurance frameworks and audit methodologies
- Expertise in Lean Six Sigma tools (DMAIC, RCA, Control Charts, FMEA)
- Analytical mindset with strong data interpretation skills
- Understanding of supply chain / telecom operations lifecycle
- Strong stakeholder management and communication skills
- Problem-solving and continuous improvement mindset
- Bachelor’s degree in engineering, Operations, Supply Chain, or related field
- 5–10 years of experience in quality, process improvement, or operations
- Experience in Telecom / supply chain operations
- Exposure to PMA or similar quality maturity frameworks
- Knowledge of tools such as:
- Power BI / Excel
- Minitab
- ServiceNow / SAP / Order Management systems
- Quality scores and defect reduction
- SLA adherence and audit compliance
- Reduction in rework and process variability
- Improvement in process maturity levels
- Successful delivery of improvement initiatives
- Enhances quality, compliance, and process maturity
- Drives continuous improvement and operational excellence
- Improves customer experience and delivery consistency
Supports data-driven decision-making and transformation goals
Years of Experience:5-10
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk.Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
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Job Title
Quality Analyst (Six Sigma Green/Black Belt Preferred)
Job ID
123561
City / Township / Village
State / Province
Country
India
Work arrangement
Hybrid
Area of work
Project Management
Employment type
Regular
Position type
Entry Level
No Travel
Company
(0063) IBM India Private Limited
Shift
Rotation
Is this role a commissionable/sales incentive based position?
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