Operation Manager

Yewale Chaha; Pune District; On-site; INR 315,000 - 385,000; Full time

Job summary

Yewale Chaha in Pune, Maharashtra is seeking an experienced Operation Manager to oversee franchise operations, ensuring brand standards and customer satisfaction. You will lead coordination with franchisees, monitor performance, and drive efficiency across outlets.

The role involves strategic planning, staff training, budgeting, and implementing new processes to boost profitability. Regular visits to stores, data analysis, vendor liaison, and cross-functional collaboration with marketing,

Qualifications

• Bachelor's degree in business administration, hospitality, or a related field (or equivalent experience).
• 7-8 years of experience in operations or franchise management is preferred.

Responsibilities

• Regularly visit franchise locations to evaluate performance, provide feedback, and resolve issues.
• Monitor and analyze operational data to suggest improvements and boost efficiency.
• Work with franchisees to create and execute plans that align with company goals.
• Develop and implement new processes to increase efficiency and productivity.
• Provide training and support to ensure team members handle their roles effectively.
• Ensure company-owned outlets run smoothly and profitably by setting up and overseeing effective processes.
• Maintain strong relationships with franchise owners and customers to improve satisfaction.
• Assist with all aspects of opening new stores, including working with franchise owners and vendors.

Job description

Job Description

• ; Job Title: Operation Manager
• ; Department: Operation
• ; Reports to: Operation Head
• ; Reporting Staff: 2-5 direct reporting
• ; Experience: 7-8 Years
• ; Qualifications: Bachelors degree in business administration, hospitality, or a related field (or equivalent experience).
• ; PayScale: 3 5 LPA
• ; Industry Preferred: FMCG, Food industry
• ; Age Required: 25 40 Years

Purpose of the Job

As a Franchise Operation Manager, you will be responsible for overseeing and managing the operations of a franchise business. You will work closely with franchisees to ensure that they are following brand standards, meeting operational goals, and delivering exceptional customer experiences. Your role will involve a combination of strategic planning, operational support, training, and performance management.

Primary

• ; Regularly visit franchise locations to evaluate performance, provide feedback, and resolve any issues.
• ; Monitor and analyze operational data to suggest improvements and boost efficiency.
• ; Work with franchisees to create and execute plans that align with company goals.
• ; Develop and implement new processes to increase efficiency and productivity.
• ; Provide training and support to ensure team members handle their roles effectively.
• ; Ensure company-owned outlets run smoothly and profitably by setting up and overseeing effective processes.
• ; Maintain strong relationships with franchise owners and customers to improve satisfaction.
• ; Assist with all aspects of opening new stores, including working with franchise owners and vendors.

Secondary

• ; Assist in performance appraisals and feedback.
• ; Implement solutions for franchise issues. Provide conflict resolution training to teams.
• ; Address skill gaps and performance issues. Aid in developing and delivering training programs.
• ; Work with marketing, finance, and sales alignment.
• ; Manage franchise renewals and support development.
• ; Be the main point of contact between franchisees and the corporate office.

Staff Supervisory

• ; Number of Employees Managed: 2- 5 Direct reports
• ; Types of Employees Managed: Assistant manager operation, Operation Executive, NSO Executive etc.

Financial

• ; Develop, monitor, and manage budgets for operational areas.
• ; Identify and implement cost-saving measures to stay within budget.
• ; Preparing Franchise sales report.
• ; Ensure proper allocation of costs across different departments or projects.
• ; Contribute to financial planning and forecasting for operational needs.
• ; Review and approve major expenditures and financial decisions.
• ; Manage relationships with vendors to negotiate costs and terms.

Interaction With Partons And Public

• ; Build relationships with the local community.
• ; Represent and enhance the company s image.
• ; Provide accurate information about products/services.
• ; Oversee company events and promotions.

Physical Demand

• ; Endure long hours and physically demanding tasks during busy periods.
• ; Ability to drive to various locations for site visits and meetings
• ; Clear verbal and written communication for interacting with staff and patrons.
• ; Capability to lift and carry items up to a certain weight as needed.