Operation Manager

Media4growth; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Media4growth in Bengaluru seeks an experienced Operations Manager to lead field operations, coordinate with clients, vendors, and internal teams for seamless campaign implementation across multiple sites.

You will be the primary point of contact, ensuring exceptional customer service, timely issue resolution, and strict adherence to quality and brand guidelines while managing records and reports. This role requires strong organization and communication and willingness to travel.

Qualifications

• Experience as a Field Executive or similar client-facing role.
• Strong interpersonal and communication skills.
• Good organizational and time management abilities.
• Ability to multitask and work under pressure to meet deadlines.
• Valid driver’s license and willingness to travel as required.

Responsibilities

• Build and maintain strong relationships with clients, understanding their needs and providing prompt assistance.
• Ensure client satisfaction by delivering exceptional customer service and resolving issues in a timely manner.
• Coordinate and oversee the execution of advertising campaigns at various locations.
• Liaise with vendors, suppliers, and external agencies to ensure timely delivery of materials and services.
• Monitor campaign progress, troubleshoot any issues, and provide regular updates to clients and internal teams.
• Conduct field visits to ensure the smooth functioning of campaigns and resolve onground challenges.
• Supervise and manage field staff involved in campaign implementation.
• Maintain accurate records of field activities, expenses, and reports.
• Prepare necessary documents, including campaign reports, status updates, and feedback summaries.
• Ensure adherence to quality standards and brand guidelines in all campaign executions.

Skills

Interpersonal skills

Communication

Time management

Multitasking

Travel willingness

Job description

Job Summary

As an Operation Manager, you will be responsible for executing field operations and coordinating with clients, vendors, and internal teams to ensure smooth implementation of advertising campaigns. You will be the primary point of contact between the company and the clients, providing excellent customer service and ensuring client satisfaction. This role requires a high level of organization, effective communication, and the ability to manage multiple tasks simultaneously.

Key Responsibilities

• Build and maintain strong relationships with clients, understanding their needs and providing prompt assistance.
• Ensure client satisfaction by delivering exceptional customer service and resolving issues in a timely manner.
• Coordinate and oversee the execution of advertising campaigns at various locations.
• Liaise with vendors, suppliers, and external agencies to ensure timely delivery of materials and services.
• Monitor campaign progress, troubleshoot any issues, and provide regular updates to clients and internal teams.
• Conduct field visits to ensure the smooth functioning of campaigns and resolve onground challenges.
• Supervise and manage field staff involved in campaign implementation.
• Maintain accurate records of field activities, expenses, and reports.
• Prepare necessary documents, including campaign reports, status updates, and feedback summaries.
• Ensure adherence to quality standards and brand guidelines in all campaign executions.

Qualifications and Skills

• Proven experience as a Field Executive or in a similar client-facing role.
• Strong interpersonal and communication skills.
• Good organizational and time management abilities.
• Ability to multitask and work under pressure to meet deadlines.
• Valid driver s license and willingness to travel as required.