Operation Lead (1-4 Years) Interior Projects| Interior Execution

Livspace; Kamrup Metropolitan; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Livspace, a leading interior design and home renovation platform, seeks an Operations Lead to drive residential interior fit-out projects. You will coordinate with design, production, warehousing and installation teams, ensuring the project is delivered on time and to the agreed quality.

As the main point of contact for customers during execution, you will review drawings, confirm BOQ scope, and resolve issues with cross-functional teams to maintain a high standard of customer experience on site.

Qualifications

• Graduate or equivalent qualification with 15 years of academic education.
• Strong verbal and written communication skills.
• Site experience and willingness to work on-site.

Responsibilities

• Serve as single point of contact for the customer during execution.
• Review drawings and explain scope as per BOQ to the customer.
• Receive materials from warehouse and validate against Order/BOQ.
• Coordinate daily with all project stakeholders to ensure progress.
• Provide daily installation progress reports to the customer.
• Collaborate with design, production, warehousing and installation teams to ensure quality.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Multitasking

Customer-centric

Education

Graduate / Equivalent Qualification

Tools

Google Suite

MS Office

Job description

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams.

Responsibilities

• Single point of contact for the customer during the execution phase of their home interiors.
• Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer.
• Receive materials from Warehouse and to validate the same as per Order / BOQ.
• Day today coordination and foster teamwork between all the project stakeholders.
• Share the daily progress report for the installation works with the customer.
• Engage, interact and build professional relationships with the Design professionals, Production, Warehousing, and Installation teams.
• Directing the Installation team simultaneously to safely execute the work according to the design plan.
• Work closely with the internal Production team, Logistics team and Vendor supply team to ensure a high standard of execution and customer experience.
• Understanding customer concerns and providing resolutions on the same after coordinating with internal stakeholders.
• Graduate / Equivalent Qualification | 15 years of Academic education.
• Strong verbal and written communication skills
• Must have site job experience and willing for the same
• Basic knowledge of Google Suite or MS Office.
• Basic understanding of Project Management principles like scheduling and sequencing of installation activities.
• Detail-oriented and no-compromise attitude towards quality.
• Excellent interpersonal and multitasking skills to engage effectively with clients, vendors and internal teams.
• High ownership and Customer-centric approach
• Core interior industry experience in Kitchen, Wardrobe, Storage, Modular and Fit Out works preferred.