Operation Lead - Site Execution with Home Interior Experiences Modular

Livspace; Goa; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Livspace in Goa is seeking an experienced Operations Lead to drive residential interior fit-out projects in collaboration with the design and installation teams. You will be the single point of contact for customers during the execution phase, review drawings, and ensure scope aligns with BOQ and design plans.

Daily on-site coordination with design, production, warehousing, logistics and vendor teams is essential to maintain schedule, quality and safety.

Qualifications

• Graduate or equivalent qualification with 15 years of academic education.
• Experience on site and willingness to work on site.
• Proficient in Google Suite or MS Office.
• Understanding of project management principles like scheduling and sequencing.
• Excellent interpersonal and multitasking skills to engage with clients, vendors and internal teams.
• Strong verbal and written communication skills.
• Core interior industry experience in kitchen, wardrobe, storage, modular and fit-out works preferred.

Responsibilities

• Single point of contact for the customer during the execution phase of home interiors.
• Detail review of drawings, understanding the scope per BOQ and explaining it to the customer.
• Receive materials from Warehouse and validate them as per Order / BOQ.
• Day-to-day coordination and foster teamwork between all project stakeholders.
• Share the daily progress report for installation works with the customer.
• Engage, interact and build professional relationships with design, production, warehousing and installation teams.
• Direct the Installation team to safely execute work according to the design plan.
• Work with Production, Logistics and Vendor supply teams to ensure high execution standards and customer experience.
• Understand customer concerns and coordinate resolutions with internal stakeholders.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Customer-centric

Site experience

Scheduling basics

Education

Graduate / Equivalent Qualification

Tools

Google Suite

MS Office

Job description

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams.

Responsibilities :

• Single point of contact for the customer during the execution phase of their home interiors.
• Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer.
• Receive materials from Warehouse and to validate the same as per Order / BOQ.
• Day today coordination and foster teamwork between all the project stakeholders.
• Share the daily progress report for the installation works with the customer.
• Engage, interact and build professional relationships with the Design professionals, Production, Warehousing, and Installation teams.
• Directing the Installation team simultaneously to safely execute the work according to the design plan.
• Work closely with the internal Production team, Logistics team and Vendor supply team to ensure a high standard of execution and customer experience.
• Understanding customer concerns and providing resolutions on the same after coordinating with internal stakeholders.
• Graduate / Equivalent Qualification | 15 years of Academic education.
• Strong verbal and written communication skills
• Must have site job experience and willing for the same
• Basic knowledge of Google Suite or MS Office.
• Basic understanding of Project Management principles like scheduling and sequencing of installation activities.
• Detail-oriented and no-compromise attitude towards quality.
• Excellent interpersonal and multitasking skills to engage effectively with clients, vendors and internal teams.
• High ownership and Customer-centric approach
• Core interior industry experience in Kitchen, Wardrobe, Storage, Modular and Fit Out works preferred.