Area Operations Manager

Si Nonna's; Mumbai City; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Si Nonna's is seeking an Area Manager Operations to oversee multiple restaurants, drive sales growth and profitability, and ensure operational excellence across the portfolio in Mumbai. You will maintain high standards of customer experience, compliance, and people management, while leading GMs and teams to deliver business targets.

The role emphasizes travel across locations, implementation of brand standards, and performance improvement through data-driven decisions.

Qualifications

• 6-8 years of relevant experience in QSR, F&B, retail, or hospitality operations.
• Proven experience managing multiple restaurants, stores, or business units.
• Strong understanding of sales management, cost control, profitability, and operational KPIs.
• Experience in team leadership, talent development, employee engagement, and staffing management.
• Knowledge of restaurant audits, food safety, hygiene, operational compliance, and customer service standards.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Willingness to travel across assigned restaurant locations as required.

Responsibilities

• Drive sales growth and profitability across multiple restaurants.
• Ensure operational playbooks, SOPs, and brand standards are followed.
• Maintain high customer experience and brand standards.
• Lead and develop Restaurant General Managers and teams.
• Oversee weekly/monthly performance reviews and action plans.
• Coordinate staffing and launches for new locations and scale operations.

Skills

Restaurant ops

Team leadership

Sales management

MIS reporting

Stakeholder management

Job description

We are looking for a results-driven Area Manager Operations to manage multiple restaurants, drive sales growth and profitability, ensure operational excellence, and maintain high standards of customer experience, compliance, and people management.

Key Responsibilities:

1. Business Performance & Sales Growth

• Drive achievement of sales targets across assigned restaurants through effective business planning and execution of local store marketing initiatives.
• Monitor restaurant performance, identify business opportunities, and implement action plans to improve sales, profitability, and operational efficiency.
• Control food, paper, and distribution costs in line with business targets.
• Analyse monthly MIS reports and operational dashboards to identify performance gaps and drive corrective actions.

2. Restaurant Operations & Excellence

• Ensure consistent implementation of operational playbooks, standard operating procedures, and brand service standards across all restaurants.
• Monitor front-of-house and back-of-house processes through regular operational reviews.
• Conduct monthly unannounced management visits and ensure timely closure of identified gaps.
• Drive internal audits, compliance checks, and corrective action plans to maintain operational standards.
• Maintain restaurant operational excellence scores above defined business benchmarks.

3. Customer Experience & Brand Standards

• Drive consistent delivery of excellent customer service and overall guest experience across the assigned patch.
• Implement customer engagement and loyalty initiatives to increase repeat visits and customer retention.
• Monitor customer feedback, identify service gaps, and implement improvement plans.
• Ensure adherence to food safety, hygiene, quality, and brand standards.

4. People Management & Development

• Lead, coach, and develop Restaurant General Managers and restaurant teams to achieve business objectives.
• Maintain optimal staffing levels and ensure critical positions are fully staffed across existing restaurants.
• Ensure new restaurants achieve required staffing strength within one month of launch.
• Drive employee engagement initiatives, training, capability development, and retention.
• Maintain restaurant team capability scores above 80% through structured training and development plans.
• Monitor attrition trends and implement initiatives to improve employee engagement and retention.

5. Process Compliance & Performance Reviews

• Ensure effective implementation and regular review of FOH and BOH operational processes.
• Conduct weekly performance reviews with Restaurant General Managers and monthly business reviews across the assigned patch.
• Ensure timely completion of management visitation reports, internal audits, and corrective action plans.
• Track key performance indicators through MIS reports, dashboards, and operational scorecards.

6. New Restaurant Launches

• Support new restaurant openings by coordinating staffing, training, operational readiness, and adherence to brand standards.
• Monitor post-launch performance and ensure staffing and operational benchmarks are achieved within defined timelines.
• Coordinate with HR, Supply Chain, Finance, Projects, Design, and Culinary teams to ensure smooth execution.

Desired Candidate Profile :

• 6-8 years of relevant experience in QSR, F&B, retail, or hospitality operations.
• Proven experience managing multiple restaurants, stores, or business units.
• Strong understanding of sales management, cost control, profitability, and operational KPIs.
• Experience in team leadership, talent development, employee engagement, and staffing management.
• Knowledge of restaurant audits, food safety, hygiene, operational compliance, and customer service standards.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to manage a geographically distributed team and drive performance through Restaurant General Managers.
• Proficiency in MIS reporting, performance dashboards, and business review processes.
• Willingness to travel across assigned restaurant locations as required..