Opening For Under Graduate/Grad Freshers/Voice Immediate Joiners!

The Job Factory; Bengaluru; Presencial; INR 300.000 - 500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance incentives

Paid training & certification

Cab facility

Medical insurance & PF/ESI

Career growth & internal promotions

Professional MNC work environment

Descripción de la vacante

The Job Factory in Bengaluru is hiring International Voice / NON VOICE Process Executives to handle inbound and outbound calls for global clients. You will deliver excellent customer service while adhering to quality and compliance standards.

Role involves resolving billing, accounts, services, or product issues, maintaining high call quality, and meeting daily targets. Prior experience in international BPO is a plus.

Formación

• Graduate or undergraduate with excellent spoken English.
• Willingness to work in rotational/night shifts.
• Customer-focused mindset.
• Basic computer knowledge.
• Experience in international BPO is an added advantage.

Responsabilidades

• Handle inbound/outbound international customer calls professionally.
• Understand customer queries and provide accurate solutions.
• Resolve issues related to billing, accounts, services, or products.
• Maintain high customer satisfaction and call quality standards.
• Document call details and update customer information in CRM.
• Follow process guidelines, compliance, and call scripts.
• Meet daily call targets, productivity, and performance metrics.
• Escalate complex issues to senior teams when required.
• Maintain a positive and professional attitude on all calls.
• Adapt to different international accents and time zones.

Conocimientos

Excellent spoken English

Rotational/night shifts

Customer-focused mindset

Basic computer knowledge

Experience in international BPO (adv)

Educación

Graduate / Undergraduate

Descripción del empleo

Greetings from the Job Factory !!

We are hiring enthusiastic International Voice / NON VOICE Process Executives to handle inbound and outbound customer calls for global clients. The role involves delivering excellent customer service while ensuring high quality and compliance standards.

Roles & Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer queries and provide accurate solutions
• Resolve issues related to billing, accounts, services, or products
• Maintain high customer satisfaction and call quality standards
• Document call details and update customer information in CRM
• Follow process guidelines, compliance, and call scripts
• Meet daily call targets, productivity, and performance metrics
• Escalate complex issues to senior teams when required
• Maintain a positive and professional attitude on all calls
• Adapt to different international accents and time zones

Perks & Benefits

• Competitive salary + performance incentives
• Paid training & certification
• Cab facility (as per company policy)
• Medical insurance & PF/ESI
• Career growth & internal promotions
• Professional MNC work environment

Preferred Candidate Profile

• Graduate / Undergraduate
• Excellent spoken English communication skills
• Willingness to work in rotational/night shifts
• Customer-focused mindset
• Basic computer knowledge
• Experience in international BPO is an added advantage