Opening For Service Desk

Tekskills Inc.; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Tekskills Inc. in Hyderabad is seeking an IT Service Desk professional with about 4 years of experience to manage incidents, coordinate with cross-functional teams, and ensure adherence to SLAs. You will respond to escalations, communicate clearly with users, and contribute to process improvements.

The ideal candidate demonstrates strong incident management skills, efficient ticket handling, and a customer-focused mindset in a fast-paced IT environment.

Qualifications

• Experience in incident management processes.
• Strong communication and ticket handling skills.

Responsibilities

• Handle incident tickets end-to-end and ensure timely resolution.
• Coordinate with IT teams to diagnose and resolve issues.
• Maintain SLAs and provide status updates to users.

Skills

Incident Management

Communication

IT Service Desk

Service Desk Management

Job description

Skills: Incident Management~Communication~IT IS_Service Desk~Service Desk Management
Experience Required: 4

Skills highlighted with ‘‘ are preferred keyskills

• Company Description:Tekskills is a leading IT company which offers cost effective and quality software solutions and consultancy services. Our service portfolio includes on site project management, IT Infra services, onsite consultancy, Off-shore IT & ITES services, product and application development. Tekskills is an ISO: 9001 certified company and CMM Level 3 certified company.

Tekskill’s headquarters in New Jersey along with the state of the art off-shore development center in Hyderabad, India. Having around 400+ consultants across US working with our premier partners like EMC2 Data domain and Cisco globally, our clientele includes some of the fortune 500 companies