IT Service Desk

Tekskills Inc.; Kolkata District; In loco; INR 300.000 - 380.000; Tempo pieno

Descrizione del lavoro

Tekskills is seeking an IT Service Desk Executive with 1.5+ years of experience to join the Pune/Hyderabad IT support team. The role focuses on incident management, ticket handling, and effective communication with users and internal teams.

Prior experience with ServiceNow and ticketing tools is preferred, along with a customer‑centric approach. The position involves working in a fast-paced service desk environment, ensuring timely incident resolution and adherence to service levels, and

Competenze

• UG: Any Graduate degree is acceptable.
• 1.5+ years of IT service desk experience.
• Hands-on experience with ServiceNow and ticketing tools.

Mansioni

• Handle incident management and escalation as per process.
• Monitor and respond to tickets with timely updates.
• Coordinate with users and IT teams to resolve issues.
• Support and improve service desk processes and metrics.

Conoscenze

Incident Management

Communication

IT Service Desk

Service Desk Management

ServiceNow

Ticketing Tool

Formazione

UG: Any Graduate

Strumenti

ServiceNow

Descrizione del lavoro

Role & responsibilities

Incident Management~ Communication~ IT IS_ Service Desk~ Service Desk Management
Experience Required: 4

Role Category: IT Infrastructure Services

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

• Company Description:Tekskills is a leading IT company which offers cost effective and quality software solutions and consultancy services. Our service portfolio includes on site project management, IT Infra services, onsite consultancy, Off-shore IT & ITES services, product and application development. Tekskills is an ISO: 9001 certified company and CMM Level 3 certified company.

Tekskills headquarters in New Jersey along with the state of the art off-shore development center in Hyderabad, India. Having around 400+ consultants across US working with our premier partners like EMC2 Data domain and Cisco globally, our clientele includes some of the fortune 500 companies

IT Service Desk Executives Service Now, Ticketing Tool Pune 1.5+ Yrs

White Horse Tech HYD