IT Service Desk

Tekskills Inc.; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Tekskills in Pune seeks an IT Service Desk Executive with ServiceNow and ticketing tool experience to join our IT Infrastructure Services team.

The role requires about 1.5+ years of hands-on service desk experience, strong incident management and communication skills, with a focus on delivering reliable IT support to our clients.

Qualifications

• Experience in incident management and service desk operations.
• Strong communication and customer-facing skills.
• Hands-on IT service desk experience with ticketing tools.

Responsibilities

• Handle incidents and service desk requests with timely resolution.
• Manage ticketing workflows and ensure adherence to SLAs.
• Communicate effectively with users and technical teams.

Skills

Incident Management

Communication

IT Service Desk

Service Desk Management

Education

UG: Any Graduate

Tools

ServiceNow

Ticketing Tool

Job description

Role & responsibilities

Incident Management~ Communication~ IT IS_ Service Desk~ Service Desk Management Experience Required: 4

Role Category: IT Infrastructure Services

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

• Company Description:Tekskills is a leading IT company which offers cost effective and quality software solutions and consultancy services. Our service portfolio includes on site project management, IT Infra services, onsite consultancy, Off-shore IT & ITES services, product and application development. Tekskills is an ISO: 9001 certified company and CMM Level 3 certified company.

Tekskills’s headquarters in New Jersey along with the state of the art off-shore development center in Hyderabad, India. Having around 400+ consultants across US working with our premier partners like EMC2 Data domain and Cisco globally, our clientele includes some of the fortune 500 companies

IT Service Desk Executives Service Now, Ticketing Tool Pune 1.5+ Yrs

White Horse Tech HYD