Opening for Customer/Technical Support Specialist

Adeeba e Services; Kolkata District; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Attendance incentives

Loyalty bonus

Incentives

Paid leaves

Rotational offs

Birthday leave

Comp offs

Night shift

Job summary

Adeeba E-Services Pvt. Ltd. is an international contact center based in India and the US, handling inbound calls and technical support for international customers. The candidate will diagnose issues, suggest annual service plans and software, and close sales to meet targets.

Freshers and domestic BPO experience are not eligible; night shifts run from 8:30pm to 6:30am. Fixed salary plus substantial incentives, attendance bonuses and loyalty rewards are offered.

Qualifications

• Experience in outbound tech process for 1+ year.
• Freshers and domestic BPO candidates are not eligible.
• Minimum educational qualification: 10+2 or Diploma, graduates acceptable.

Responsibilities

• Handle inbound calls from international customers.
• Diagnose issues and suggest annual service plans and software.
• Close the sales and achieve targets.
• Maintain daily attendance and work as per shift timings.

Skills

Inbound support

Outbound sales

Call closing

Target achievement

Education

10+2 / Diploma

Job description

Company Description

Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support functions, in consonance with trust, accountability and reliability of our own products and technical services , which has not only enhanced the performance of our in house talents but also increased the productivity of the company and its related products through research and development by fraction or two day after day. It has claimed the single point of platform for all solutions to our customers with continual deliverance in IT enable support systems.

Job Description

• Experienced Candidate will receive inbound calls from international customer.
• Provide them technical support by diagnosing the Issue and suggesting the Annual Service plans and Software.
• Close the sales and achieve the target.
• Candidate must be experienced in outbound tech process for more than 1 yr and must know how to close their calls.
• Fixed salary in salary account on 1st of every month+ huge incentives
• 100% Attendance Incentives.
• Loyalty Bonus Rs. 5000 every year
• Lucrative Incentives
• Paid leaves every year.
• Leaves: Rotational offs
• 24 paid leaves+b'day leave+comp offs
• Shift timing : (8:30pm to 6:30am)
• FRESHERS AND DOMESTIC BPO EXPERIENCED CANDIDATES ARE NOT APPLICABLE
• Contact: Rima (HR)@hidden_mobile

Additional Information

Academic Qualification - Minimum of 10 + 2 / 10 + 3 years Diploma pass. Graduates .