ONTAMS - Lead Func Consultant Oracle Cloud Service and Field Service

Zensar; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Zensar is seeking an experienced Oracle Service/Field Service expert to join our Pune team in an onsite role. You will lead functional delivery for Oracle Service Cloud, Fusion Service, and OFSC, ensuring end-to-end service lifecycle coverage—from call resolution to billing.

Strong client-facing and stakeholder management skills are essential. The ideal candidate will have 9–12 years of relevant experience, be proficient in configuring and testing changes, and collaborate with offshore teams to

Qualifications

• 9–12 years of relevant experience.
• Strong functional experience in Oracle Service Cloud / Fusion Service and/or Oracle Field Service (OFSC) or EBS Service.
• End-to-end understanding of service lifecycle: call-to-resolution, contracts/entitlements, field dispatch, parts and billing.
• AMS experience with SLA-driven ticket handling.
• Ability to write functional specs and test scripts and to work with technical teams.
• Onsite positions require strong client-facing and stakeholder-management skills.

Responsibilities

• Resolve L2/L3 incidents and service requests in OFSC or EBS Service modules.
• Support service request management, installed base/asset tracking, service contracts, entitlements, warranty and depot repair flows.
• Support field service dispatch, scheduling, technician mobility, parts/debrief and integration with inventory and billing.
• Act as functional lead: review solutions, guide the offshore team and own the quality of RCA and fixes.
• Gather requirements for minor enhancements; write functional specs; configure and test changes.
• Run regression testing for Oracle quarterly updates and support UAT with business users.
• Work with the business to resolve process gaps and improve adoption.

Skills

Oracle Service Cloud

Oracle Fusion Service

Oracle OFSC

EBS Service

Service lifecycle

SLA handling

Stakeholder management

Onsite client-facing

Education

B.E./B.Tech./MCA/M.Sc

B.Com / M.Com / CA / MBA Finance acceptable

Tools

Oracle Cloud CX

OFSC

EBS Service

Job description

Key Responsibilities

• Resolve L2/L3 incidents and service requests in Oracle Fusion Service / Field Service (OFSC), or in EBS Service modules where applicable.
• Support service request management, installed base / asset tracking, service contracts, entitlements, warranty and depot repair flows.
• Support field service dispatch, scheduling, technician mobility, parts/debrief and integration with inventory and billing.
• Act as functional lead: review solutions, guide the offshore team and own the quality of RCA and fixes (Lead/onsite positions).
• Gather requirements for minor enhancements; write functional specs; configure and test changes.
• Run regression testing for Oracle quarterly updates and support UAT with business users.
• Work with the business (customer service, field engineering) to resolve process gaps and improve adoption.

Required Skills Experience

• 9 to 12 Years relevant experience
• Strong functional experience in Oracle Service Cloud / Fusion Service and/or Oracle Field Service (OFSC), or EBS Service (TeleService, Field Service, Install Base, Service Contracts).
• End-to-end understanding of service lifecycle: call-to-resolution, contracts/entitlements, field dispatch, parts and billing.
• AMS experience with SLA-driven ticket handling.
• Ability to write functional specs and test scripts and to work with technical teams.
• Onsite positions: strong client-facing and stakeholder-management skills.

Preferred / Good to Have

• Oracle Cloud CX Service / Field Service certification.
• Experience in a high-tech or capital-equipment service organisation.

Education

B.E. / B.Tech / MCA / M.Sc or an equivalent degree (B.Com / M.Com / CA / MBA Finance acceptable for finance roles).

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