Oracle Fusion Cloud SCM – Service Logistics Functional Consultant

dotSolved System Inc.; Hyderabad; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

dotSolved is seeking an experienced Oracle Fusion Cloud SCM – Service Logistics Functional Consultant to join our global service and support team. You will focus on post-implementation support, troubleshooting, minor enhancements, and ongoing process optimization for multi-location environments.

The role requires 5+ years of hands-on experience with Oracle Fusion Cloud Service Logistics, strong problem-solving and communication skills, and the ability to work with cross-functional teams across

Qualifications

• Bachelor’s or Master’s degree in a related field.
• 5+ years of hands-on functional experience with Oracle Fusion Cloud Service Logistics or related Oracle SCM modules.
• Strong understanding of service logistics processes, including service work orders, parts planning, field service, debrief, returns, and service billing.

Responsibilities

• Provide functional support for Oracle Fusion Cloud Service Logistics within SLAs.
• Troubleshoot service work orders, inventory, returns, and field service.
• Collaborate with technical teams and Oracle Support on defects and root-cause analysis.
• Support period-end processing and key service logistics cycles.
• Gather, review, and analyze enhancement requests for Service Logistics processes.
• Create user manuals and conduct training for business users.

Skills

Oracle Fusion Cloud Service Logistics

SCM modules

Business process mapping

Change management

Ticketing systems

Analytical skills

Communication

Documentation

Global support

Education

Bachelor’s/Master’s degree in relevant field

Tools

ServiceNow

JIRA

Remedy

Oracle Cloud Certification

Job description

Oracle Fusion Cloud SCM – Service Logistics Functional Consultant

dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers.

Job Description

Position - Oracle Fusion Cloud SCM – Service Logistics Functional Consultant

Exp – 5+Years

Shift timing - 2.00PM to 11.00PM IST

About the role: We are seeking an experienced Oracle Fusion Cloud SCM – Service Logistics Functional Consultant to join our support engagement team. This position is tailored for professionals with over 5 years of hands-on functional experience in Oracle Fusion Cloud Service Logistics and the broader Supply Chain Management (SCM) suite. The role’s principal focus is on post-implementation system support, troubleshooting, minor enhancements, and ongoing process optimization for global or multi-location environments.

Key Responsibilities

• Application Support & Troubleshooting
  • Deliver functional support for Oracle Fusion Cloud Service Logistics, addressing user queries, incidents, and service requests within agreed SLAs.
  • Troubleshoot and analyze issues relating to service work order management, spare parts inventory, debrief, logistics, returns, and field service operations.
  • Collaborate with technical teams and/or Oracle Support on product defects, complex root cause analysis, and systemic issue resolution.
  • Provide support for period-end processing and key business cycles involving service and logistics modules.
• System Enhancements & Change Management
  • Gather, review, and analyze enhancement requests or changing business requirements for Service Logistics processes.
  • Implement configuration updates, minor enhancements, and participate in testing (unit, UAT, regression) for new features and quarterly Oracle releases.
  • Support interface/integration processes with Inventory, Procurement, Order Management, Procurement, and Field Service modules.
• User Training & Documentation
  • Create and update user manuals, process flow documents, quick reference guides, and standard operating procedures for Service Logistics processes.
  • Conduct training sessions, user onboarding, and knowledge transfer workshops for business users and fellow support personnel.
• Stakeholder Engagement & Communication
  • Serve as the go-to SME and main point of contact for Service Logistics functional support.
  • Work effectively with end users, business process owners, IT, and external partners to resolve challenges and deliver optimal user experiences.
  • Provide regular updates on incident status, system changes, and process improvements to business leaders and project stakeholders
  • Proactively identify system gaps and process improvement opportunities based on user feedback and support analysis.
  • Recommend and help implement Oracle Cloud Service Logistics best practices to improve efficiency and compliance.
  • Stay updated on Oracle Fusion Cloud releases and their impact on Service Logistics and related SCM modules

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Supply Chain, Business, Information Technology, Engineering, or a related field.
• Minimum of 5 years of hands on functional experience with Oracle Fusion Cloud Service Logistics or related Oracle SCM modules.
• Strong understanding of service logistics processes, including service work orders, parts planning, field service, debrief, returns, and service billing.
• Demonstrated success in supporting, configuring, and troubleshooting Oracle Fusion Cloud SCM applications.
• Familiarity with business process mapping, change management, and ticketing systems.
• Excellent analytical, communication, and documentation skills.
• Experience collaborating in global, multi-location support environments.
• Oracle Cloud certification in Service Logistics or SCM modules (preferred but not mandatory).

Preferred Skills

• Experience with adjacent modules such as Oracle Fusion Inventory, Order Management, Procurement, and Field Service.
• Exposure to ITIL processes and enterprise support tools (ServiceNow, JIRA, Remedy, etc.).
• Hands-on experience with integrations, data migration, and custom reporting.
• Managed service or Application Maintenance & Support (AMS) background.