Oracle Field Service Cloud/Digital Customer Service Consultant

Infosys; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Infosys is seeking a professional in Bengaluru, India to lead the analysis and implementation of Oracle Field Service Cloud (OFSC) solutions. The ideal candidate will have 5-15 years of experience in implementing OFSC, focusing on meeting client needs through strategic design and operational efficiency. Responsibilities include conducting fit-gap analysis, developing solutions, and guiding clients on best practices. The role requires strong analytical, problem-solving, and project management skills, along with a relevant educational background.

Qualifications

• 5-15 years of hands-on experience in implementing and configuring Oracle Field Service Cloud.
• Deep understanding of OFSC architecture and customization capabilities.
• Experience in optimizing scheduling and work order management.

Responsibilities

• Lead analysis of client business requirements for field service operations.
• Develop technical designs for OFSC implementations.
• Conduct fit-gap analysis to identify process discrepancies.
• Provide strategic guidance for operational efficiency leveraging OFSC.
• Document future state processes for stakeholder understanding.

Skills

Logical thinking

Problem-solving skills

Client interfacing skills

Project management

Team management

Education

ME, MSc, MTech, Bachelor of Engineering, BSc, BTech

Tools

Oracle Field Service Cloud (OFSC)

Software configuration management systems

Job description

Educational Requirements

ME, MSc, MTech, Bachelor of Engineering, BSc, BTech

Service Line

Enterprise Package Application Services

Responsibilities

• Lead the analysis and understanding of complex client business requirements related to field service operations, translating them into robust and scalable OFSC or DCS solutions.
• Develop technical designs and architectural blueprints for OFSC implementations, ensuring alignment with industry best practices and Oracle's product roadmap.
• Conduct fit-gap analysis to identify discrepancies between current processes and OFSC capabilities, proposing effective solutions and workarounds.
• Provide strategic guidance and recommendations to clients on leveraging OFSC to achieve their operational efficiency, cost management, and customer experience goals.
• Define and document future state processes, ensuring clear understanding and adoption by stakeholders.

Additional Responsibilities

• Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
• Good knowledge on software configuration management systems
• Awareness of latest technologies and Industry trends
• Logical thinking and problem solving skills along with an ability to collaborate
• Understanding of the financial processes for various types of projects and the various pricing models available
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge
• Client Interfacing skills
• Project and Team management

Technical and Professional Requirements

• 5-15 years of hands-on experience in implementing, configuring, and integrating Oracle Field Service Cloud (OFSC).
• Deep understanding of Oracle Field Service Cloud architecture, data model, configuration, and customization capabilities.
• Proven expertise in Oracle Field Service Cloud solutions to optimize scheduling, routing, capacity planning, work order management, and mobile workforce management.
• Have rich experience in configuring OFSC application components including resource pools, territories, routing rules, scheduling policies, business rules, Smart Collaboration, Action Management, and Manage Displays.
• Experience with OFSC Mobile Plug-in Framework is a significant plus.
• Knowledge of Customizing OFSC using the plug-in framework to enhance functionality and meet specific business needs, including capturing time and expenses.

Preferred Skills

• Technology->Oracle Cloud->Oracle Field Service Cloud->Oracle Field Service Cloud