Online Reputation Executive

Value4Brand; New Delhi; On-site; INR 450,000 - 650,000; Full time

Job summary

Value4Brand in New Delhi is seeking an ORM Executive to join our on-site team. You will coordinate with marketing and account teams to implement brand campaigns, ensure brand consistency, and support content and design work while delivering timely client responses.

You will assist in campaign planning, monitor social and digital performance, prepare presentations, and conduct market and competitor research to identify opportunities for brand growth.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or related field.
• Strong communication skills and collaboration with teams and clients.
• Customer service skills to manage client queries and ensure satisfaction.
• Sales and marketing abilities to support campaigns and track performance.
• Ability to analyze basic campaign metrics with attention to detail.
• Familiarity with digital marketing concepts and social media.
• Proactive, learning-focused mindset in a fast-paced team environment.

Responsibilities

• Coordinate with internal teams to ensure brand consistency.
• Assist in campaign planning, reporting, and asset delivery.
• Monitor brand performance on social and digital platforms.
• Respond to client requests in a timely and professional manner.
• Prepare presentations and maintain brand documentation.
• Support content and design teams to deliver assets aligned with guidelines.
• Conduct market and competitor research to identify opportunities for brand growth.

Skills

Communication

Customer Service

Sales & Marketing

Campaign Metrics Analysis

Digital Marketing

Team Collaboration

Education

Bachelor’s degree in Marketing/Business/Communications

Job description

Role Description

The ORM Executive role is a full-time, on-site position based in New Delhi. This role focuses on supporting brand strategy and execution across digital channels, working closely with marketing and account teams to implement campaigns that strengthen client brand visibility and reputation. Day-to-day responsibilities include coordinating with internal teams to ensure brand consistency, assisting in campaign planning and reporting, monitoring brand performance on social and digital platforms, and responding to client requests in a timely and professional manner. The Brand Associate will help prepare presentations, maintain brand documentation, and support content and design teams in delivering assets aligned with client guidelines. The role also involves market and competitor research to identify opportunities for brand growth and improvement.

Qualifications

• Strong Communication skills, including clear verbal and written communication and effective collaboration with internal teams and clients.
• Customer Service skills to manage client queries, build positive relationships, and support a high standard of client satisfaction.
• Sales and Marketing skills to support campaign execution, brand promotion initiatives, and performance tracking across digital channels.
• Ability to analyze basic campaign metrics and brand performance data, with attention to detail and problem-solving skills.
• Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.
• Familiarity with digital marketing concepts, social media platforms, and online reputation management tools is an advantage.
• Capacity to work in a fast-paced, team-oriented environment with a proactive, learning-focused mindset.