Onboarding Support Manager

Keka Technologies Private Limited; Bengaluru; On-site; INR 350,000 - 480,000; Full time

Job summary

Keka Technologies Private Limited in Bengaluru seeks a proactive Operations Support specialist to back Relationship Managers with onboarding and account opening activities.

You will resolve KYC/documentation issues, coordinate with operations, compliance, product and tech teams, escalate bottlenecks, and keep detailed RM logs for reporting.

On-site role with rotational shifts in Bangalore; strong communication and teamwork are essential to ensure smooth onboarding.

Qualifications

• 2–5 years of experience in operations/support roles, preferably in banking, fintech, or financial services.
• Understanding of account opening processes and digital KYC.
• Hands-on experience with Postman, Grafana, CleverTap and Workbench.
• Excellent communication and coordination skills to support field teams.
• Team player with a customer-first attitude.

Responsibilities

• Provide real-time support to RMs for account opening and onboarding activities.
• Assist RMs in resolving issues related to KYC, documentation, and application errors.
• Act as a liaison between RMs and internal teams (operations, compliance, product, tech) to ensure seamless onboarding.
• Track and elevate technical glitches or process bottlenecks to relevant teams for quick resolution.
• Monitor the progress of account opening requests and provide updates to RMs as needed.
• Maintain detailed logs of RM queries/issues and their resolutions for reporting and analysis.
• Share best practices, FAQs, and process updates with Relationship Managers to reduce recurring issues.

Skills

Communication

Problem-solving

Team player

Coordination

Education

Graduate degree

Tools

Postman

Grafana

CleverTap

Workbench

Job description

• Provide real-time support to RMs for account opening and onboarding activities.
• Assist RMs in resolving issues related to KYC, documentation, and application errors.
• Act as a liaison between RMs and internal teams (operations, compliance, product, tech) to ensure seamless onboarding.
• Track and elevate technical glitches or process bottlenecks to relevant teams for quick resolution.
• Monitor the progress of account opening requests and provide updates to RMs as needed.
• Maintain detailed logs of RM queries/issues and their resolutions for reporting and analysis.
• Share best practices, FAQs, and process updates with Relationship Managers to reduce recurring issues.

Education

Graduate in any discipline. Any Tech or Banking Educational Experience will be preferred.

Experience

• 2–5 years of experience in operations/support roles, preferably in banking, fintech, or financial services.

Technical Knowledge

• Understanding of account opening processes and digital KYC.
• Hands-on experience working with Postman, Grafana, Clever tap and Workbench for debugging and issue resolution.
• Basic troubleshooting of mobile apps and web-based systems.

Soft Skills

• Excellent communication and coordination skills to support field teams.
• Strong problem-solving mindset and ability to work under pressure.
• Team player with a customer-first attitude.

Other

• Willingness to work in rotational shifts and handle high-volume support queries.
• Based out of Bangalore; On Site 6 Days / Week Role