OMS DATA Analyst

Duroflex; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Duroflex is seeking a data-driven professional to establish OMS data, reporting, and exception management for its D2C operations. You will ensure accurate order visibility, track ageing orders, and deliver data-driven insights for timely issue resolution and continuous improvement.

The role requires 2–3 years of data analysis and MIS reporting experience, advanced Excel skills, and working knowledge of Power BI and OMS/WMS systems.

Qualifications

• Graduate in Business Administration, Supply Chain, Operations, Analytics, or a related discipline.
• 2–3 years of relevant experience in data analysis, MIS reporting, order management, or supply chain operations.
• Advanced MS Excel skills, including PivotTables, lookup functions, data cleaning, and report automation.
• Working knowledge of Power BI and dashboard preparation.
• Understanding of OMS/WMS systems, order lifecycle tracking, logistics operations, and SLA monitoring.
• Strong analytical, problem-solving, coordination, and communication skills.
• Ability to manage daily reporting deadlines and multiple operational priorities.

Responsibilities

• Extract, consolidate, validate, and maintain D2C order data and prepare daily, weekly, and monthly reports.
• Track delayed, stuck, and ageing orders; highlight pending orders and potential SLA breaches.
• Monitor planned vs. actual order milestones and identify deviations from timelines.
• Identify operational exceptions, coordinate with stakeholders, and track issues through closure.
• Conduct first-level data analysis to identify recurring delays, gaps, trends, and business impact.
• Prepare dashboards, performance reports, and MIS summaries highlighting key exceptions and actions.
• Identify opportunities for improved reporting, process standardisation, and automation; support CAPA actions.

Skills

Analytical skills

Coordination

Communication skills

Problem solving

Excel/PivotTables

Power BI

Education

Bachelor's degree in Business Administration

Tools

Power BI

Excel

Job description

Job Description

0 - 2 Years

DPL/Regular

Role Purpose

To establish dedicated OMS data, reporting,and exception management capability for D2C operations. The role will ensureaccurate and timely order visibility, proactive tracking of delayed and ageingorders, and data-driven insights to support timely resolution of operationalissues and continuous improvement.

Key Responsibilities

• 1.OMS Data & Reporting: Extract, consolidate, validate, and maintain D2Corder data and prepare accurate daily, weekly, and monthly reports.
• 2.Order Visibility: Track delayed, stuck, and ageing orders; highlight pendingorders and potential SLA breaches.
• 3.Planned vs. Actual Tracking: Monitor planned versus actual order milestones andidentify deviations against committed timelines.
• 4.Exception Management: Identify operational exceptions, coordinate with relevantstakeholders, follow up on pending actions, and track issues through closure.
• 5.Analytics & Root Cause Analysis: Conduct first-level data analysis toidentify recurring delays, process gaps, trends, and business impact.
• 6.Dashboards & MIS: Prepare dashboards, performance reports, and concisemanagement summaries highlighting key exceptions and action areas.
• 7.Continuous Improvement: Identify opportunities for improved reporting, processstandardisation, and automation; support corrective and preventive actions(CAPA).

Key KPIs / Success Measures

• 1.Reporting Accuracy & Timeliness: Reports published accurately within agreedtimelines.
• 2.Order Visibility: Daily tracking and reporting of delayed, stuck, and ageingorders with clear ownership.
• 3.Exception Closure: Timely follow-up, escalation, and tracking of identifiedexceptions to closure.
• 4.SLA Monitoring: Timely identification and reporting of actual or potentialorder SLA breaches.
• 5.Analytical Insights: Regular identification of recurring issues, root causes,trends, and business impact.
• 6.Reporting Efficiency: Reduction in manual data consolidation and reportpreparation through standardisation and automation.
• 7.Action Tracking: Timely updates on corrective actions and pending stakeholdercommitments.

Qualification & Experience

• Graduate in Business Administration, Supply Chain, Operations, Analytics, or arelated discipline.
• 2–3 years of relevant experience in data analysis, MIS reporting, ordermanagement, or supply chain operations.
• Advanced MS Excel skills, including PivotTables, lookup functions, datacleaning, and report automation.
• Working knowledge of Power BI and dashboard preparation.
• Understanding of OMS/WMS systems, order lifecycle tracking, logisticsoperations, and SLA monitoring.
• Strong analytical, problem-solving, coordination, and communication skills.
• Ability to manage daily reporting deadlines and multiple operationalpriorities.

Preferred Industry Background

• D2C and e-commerce operations.
• Retail and omnichannel order fulfilment.
• Supply chain, logistics, and last-mile delivery.
• Experience working with OMS/WMS platforms and large order datasets will be anadded advantage.

Job Snapshot

• Updated Date 14-10-2026
• Job ID 20231020
• Department Ops-Supply chain management