Omni Sport Advisor

Earnmodes; Chennai District; In loco; INR 180.000 - 320.000; Tempo pieno

Descrizione del lavoro

Decathlon is seeking an Omni Sport Advisor for a permanent full-time role in Chennai. You will greet customers, understand needs, and engage across in-store, app, and online channels to deliver a WOW customer experience.

You will promote products and services, ensure inventory availability, and support omnichannel solutions while guiding customers through the purchase and after-sales process.

Competenze

• Customer-facing role with strong communication skills.
• Willingness to engage with customers and promote products.
• Able to use in-store, app and online channels for service.

Mansioni

• Deliver a WOW Customer Experience and create aWOW store experience.
• Promote omnichannel sales and ensure product availability across channels.
• Assist customers, test solutions, and suggest complementary products.

Conoscenze

Empathy

Time management

E-Learning

Team Work

Relationship Building

Active listening

Effective communication

Entrepreneurial

Integrity

Confidence

Formazione

Education level: no preference

Descrizione del lavoro

Job Description

Omni Sport Advisor
Permanent contract
Full-time
Less than 2 years of experience (Entry level)
Education level: no preference
Omnichannel Sales Advisor

1st Responsibility:Deliver a WOW Customer Experience

I greet, smile, and engage with customers to understand their needs

I am equipped to interact and engage with my customers
I promote sports by engaging customers through sports communitiesI practice my sport and inspire customers to join sports communities.
I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.
I ensure my customer is Satisfied or SatisfiedI propose the right products & services depending on the needs of my customers
I use all our channels (in-store, .in, App) to satisfy the customer’s needs
I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
I ensure a smooth checkout experience
My customer is at the centre of my activity. I make myself available whatever I am doing.
I suggest complementary products to enhance the customer sports practice experience
I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.
I ensure the signages are updated for the customers (Self-informed best choice)
I am accountable for the delivery
2nd Responsibility: Create aWOW store experience

The layoutis the best in class for my customer

My layout is safe for me, my team, and my customers.
My Layout is welcoming, seductive and engaging.
I ensure my customers can test all our solutions
I know and highlight the best omnichannel offer to my customers, both offline and onlineI know the complete offer in my store and online
I ensure My customer Will find the entire range of products for their sports practice – either in-store or online
I suggest the best possible solution to my customer as per their need
I ensure all the necessary services for my sport are available to my customer
I highlight our Circular offer and relevant services

Profile
You are a person who would love to work with people and enjoy collective decision

You practise sports are a passionate sports lover

Loves to interact, assist and guide people

Keen to learn, adapt take feedback and make progress

Comfortable using digital tools and apps

Skills
empathy
time management
E-Learning
Team Work
Relationship Building
active listening
effective communication
enterpreneurial
integrity
confidence

Source: Company Career page