Omni Sport Advisor

DECATHLON Belgium NV; Gurugram District; On-site; INR 200,000 - 400,000; Full time

Job summary

Decathlon is seeking energetic people who love sports and enjoy helping others. You greet customers, listen to their needs, and guide them to the right products and services, including buyback, repair and maintenance, and personalised gear.

You will craft a WOW store experience by keeping the layout safe and welcoming, enabling test of solutions, and highlighting omnichannel offers online and in-store. You’ll stay informed about events and local sports communities and invite customers to join

Responsibilities

• Greet and engage with customers to understand their needs.
• Promote sports by engaging customers through local communities.
• Propose products and services tailored to customer needs.
• Ensure product availability and smooth omnichannel experience.
• Create a welcoming store layout and safe environment.
• Highlight omnichannel offers online and offline.
• Encourage participation in Decathlon events and activities.

Job description

Are you passionate and do you practise sports? Do you enjoy helping others discover and pursue their favorite sport? If yes, then Decathlon is the right place for you!

Watch This Video To Know About The Role

https://www.youtube.com/watch?v=EHQ8mJ6FBVI

1st Responsibility: Deliver a WOW Customer Experience

I greet, smile, and engage with customers to understand their needs

• I am equipped to interact and engage with my customers

I promote sports by engaging customers through sports communities

• I practice my sport and inspire customers to join sports communities.
• I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.

I ensure my customer is Satisfied or Satisfied

• I propose the right products & services depending on the needs of my customers
• I use all our channels (in-store, .in, App) to satisfy the customer’s needs
• I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
• I ensure a smooth checkout experience
• My customer is at the centre of my activity. I make myself available whatever I am doing.
• I suggest complementary products to enhance the customer sports practice experience
• I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.
• I ensure the signages are updated for the customers (Self-informed best choice)
• I am accountable for the delivery

2nd Responsibility: Create a WOW store experience

The layout is the best in class for my customer

• My layout is safe for me, my team, and my customers.
• My Layout is welcoming, seductive and engaging.
• I ensure my customers can test all our solutions

I know and highlight the best omnichannel offer to my customers, both offline and online

• I know the complete offer in my store and online
• I ensure My customer will find the entire range of products for their sports practice - either in-store or online
• I suggest the best possible solution to my customer as per their need
• I ensure all the necessary services for my sport are available to my customer
• I highlight our Circular offer and relevant services

You are a person who would love to work with people and enjoy collective decision

You practise sports are a passionate sports lover

Loves to interact, assist and guide people

Keen to learn, adapt take feedback and make progress

Comfortable using digital tools and apps