Omni Sport Advisor

Decathlon Sports India; Ghaziabad District; On-site; INR 223,200 - 334,800; Full time

Job summary

A leading sports retailer is seeking an Omni Sport Advisor in Ghaziabad, Uttar Pradesh. The role involves delivering exceptional customer experiences and promoting sports through community engagement. Candidates should be passionate about sports and possess strong interpersonal skills. Join a team that values learning and collaboration in a dynamic retail environment.

Qualifications

• Must be passionate about and practice sports.
• Enjoy helping others discover their favorite sports.
• An engaging and customer-oriented attitude.

Responsibilities

• Deliver a remarkable customer experience by engaging with customers.
• Promote sports by interacting with customers through communities.
• Ensure product availability and customer satisfaction.

Skills

Customer engagement

Sports knowledge

Ability to inspire others

Digital tool proficiency

Education

Passion for sports

Job description

Join to apply for the Omni Sport Advisor role at Decathlon Sports India

Join to apply for the Omni Sport Advisor role at Decathlon Sports India

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Are you passionate and do you practise sports? Do you enjoy helping others discover and pursue their favorite sport? If yes, then Decathlon is the right place for you!

Watch This Video To Know About The Role

https://www.youtube.com/watch?v=EHQ8mJ6FBVI

1st Responsibility: Deliver a WOW Customer Experience

I greet, smile, and engage with customers to understand their needs

• I am equipped to interact and engage with my customers
  
  

I promote sports by engaging customers through sports communities

• I practice my sport and inspire customers to join sports communities.
• I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.
  
  

I ensure my customer is Satisfied or Satisfied

• I propose the right products & services depending on the needs of my customers
• I use all our channels (in-store, .in, App) to satisfy the customer’s needs
• I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
• I ensure a smooth checkout experience
• My customer is at the centre of my activity. I make myself available whatever I am doing.
• I suggest complementary products to enhance the customer sports practice experience
• I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.
• I ensure the signages are updated for the customers (Self-informed best choice)
• I am accountable for the delivery
  
  

2nd Responsibility: Create a WOW store experience

The layout is the best in class for my customer

• My layout is safe for me, my team, and my customers.
• My Layout is welcoming, seductive and engaging.
• I ensure my customers can test all our solutions
  
  

I know and highlight the best omnichannel offer to my customers, both offline and online

• I know the complete offer in my store and online
• I ensure My customer will find the entire range of products for their sports practice - either in-store or online
• I suggest the best possible solution to my customer as per their need
• I ensure all the necessary services for my sport are available to my customer
• I highlight our Circular offer and relevant services
  
  

You are a person who would love to work with people and enjoy collective decision

You practise sports are a passionate sports lover

Loves to interact, assist and guide people

Keen to learn, adapt take feedback and make progress

Comfortable using digital tools and apps

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Retail

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