Omni Sport Advisor at Amritsar

DECATHLON Belgium NV; Amritsar; On-site; INR 180,000 - 240,000; Full time

Job summary

Decathlon in Amritsar invites passionate individuals who enjoy helping customers discover sport. You will greet customers, understand needs, and suggest products and services while guiding them through an engaging in-store experience.

You will promote events, connect customers with sports communities, and ensure a smooth checkout. The role emphasizes using digital tools and staying informed about our omnichannel offers to delight every shopper.

Qualifications

• Experience in customer-facing roles is a plus.
• Excellent communication and active listening.
• Willingness to learn and adapt in a fast-paced setting.
• Comfortable using digital tools and apps.

Responsibilities

• Greet customers and understand their needs.
• Promote products and services based on needs.
• Ensure smooth checkout and provide after-sales guidance.
• Promote events and sports communities.
• Maintain inventory accuracy and store signage.
• Engage customers through omnichannel channels.

Skills

Customer focus

Communication

Sales orientation

Teamwork

Tools

POS system

Mobile apps

Job description

Are you passionate and do you practise sports? Do you enjoy helping others discover and pursue their favorite sport? If yes, then Decathlon is the right place for you!

Watch This Video To Know About The Role

https://www.youtube.com/watch?v=EHQ8mJ6FBVI

1st Responsibility: Deliver a WOW Customer Experience

I greet, smile, and engage with customers to understand their needs

• I am equipped to interact and engage with my customers
• I promote sports by engaging customers through sports communities
• I practice my sport and inspire customers to join sports communities.
• I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.
• I ensure my customer is Satisfied or Satisfied

• I propose the right products & services depending on the needs of my customers
• I use all our channels (in-store, .in, App) to satisfy the customer’s needs
• I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
• I ensure a smooth checkout experience
• My customer is at the centre of my activity. I make myself available whatever I am doing.
• I suggest complementary products to enhance the customer sports practice experience
• I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.
• I ensure the signages are updated for the customers (Self-informed best choice)
• I am accountable for the delivery

2nd Responsibility: Create a WOW store experience

The layout is the best in class for my customer

• My layout is safe for me, my team, and my customers.
• My Layout is welcoming, seductive and engaging.
• I ensure my customers can test all our solutions

I know and highlight the best omnichannel offer to my customers, both offline and online

• I know the complete offer in my store and online
• I ensure My customer will find the entire range of products for their sports practice - either in-store or online
• I suggest the best possible solution to my customer as per their need
• I ensure all the necessary services for my sport are available to my customer
• I highlight our Circular offer and relevant services

You are a person who would love to work with people and enjoy collective decision

Loves to interact, assist and guide people

Keen to learn, adapt take feedback and make progress

Comfortable using digital tools and apps