Omni Sport Advisor

Decathlon Sports India; Chennai District; On-site; INR 167,400 - 234,360; Part time

Job summary

A leading retail company, Decathlon Sports India, seeks an Omni Sport Advisor to elevate customer experience through engagement and sports promotion. The ideal candidate will be passionate about sports, able to inspire customers and optimize omnichannel experiences. This entry-level part-time role offers a dynamic environment in a customer-centric position.

Qualifications

• Passionate about providing exceptional customer experiences.
• Keen to learn and adapt digital tools for business optimization.

Responsibilities

• Ensure a WOW Customer Experience through engagement.
• Promote sports by connecting customers to sports communities.
• Maintain a safe, engaging layout and reliable inventory.

Skills

Customer Experience

Communication

Sport Promotion

Adaptability to Digital Tools

Job description

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Watch our video on the role and responsibilities of an Omni Sports Advisor: https://www.youtube.com/watch?v=EHQ8mJ6FBVI

Responsibilities

1. Ensure a WOW Customer Experience
2. Greet, smile, and engage with customers to understand their needs
3. Promote sports by engaging customers through sports communities
4. Practice your sport and inspire customers to join sports communities
5. Stay informed and encourage customers to participate in Decathlon events or local sports activities
6. Ensure customer satisfaction by proposing the right products and services based on their needs
7. Use all channels (in-store, online, app) to meet customer needs
8. Propose relevant services (buyback, repair & maintenance, personalization)
9. Ensure a smooth checkout experience
10. Make yourself available and put the customer at the center of your activity
11. Suggest complementary products to enhance sports practice
12. Maintain reliable, up-to-date inventory for omnichannel availability
13. Keep signage updated for informed customer choices
14. Be accountable for delivery

Guarantee a WOW Displayed Layout

1. Ensure the layout is safe, welcoming, seductive, and engaging
2. Enable customers to test all solutions
3. Highlight the best omnichannel offers, both offline and online
4. Be knowledgeable of the complete product range in-store and online
5. Ensure all necessary sports services are available
6. Highlight circular offers and relevant services

Candidate Profile

Passionate about providing exceptional customer experiences and sports-loving. Keen to learn and adapt digital tools and data analysis to optimize business performance through omnichannel experiences.

Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Education and Training
• Industry: Retail