OffShore Remote // Opera Cloud Hotel Operations Analyst

KPG99 INC; India; Remote; INR 5,323,868 - 7,098,491; Full time

Job summary

A global IT consulting firm is looking for an Offshore Remote – Opera Cloud Hotel Operations Analyst Support. This role requires hands-on experience with Opera Cloud PMS, effective communication skills, and the ability to support hotels globally. Ideal candidates will have prior experience in Opera Cloud administration and hotel operations. The position is remote and is expected to last 6 months with possible extension.

Qualifications

• Mid-Senior level position focusing on supporting hotel operations with Opera Cloud.
• Experience needed across multiple hotel departments.
• Expertise in translating business needs into PMS configurations.

Responsibilities

• Liaise with hotels worldwide to provide support.
• Coordinate with Oracle support for technical issues.
• Handle PMS-related tickets effectively.

Skills

Hands-on experience using Opera Cloud PMS for hotel operations

Prior experience in Opera Cloud administration

Experience as an Opera Cloud Business Analyst

Proficiency with a ticketing system such as ServiceNow

Strong communication and support skills

Job description

Title

Offshore Remote – Opera Cloud Hotel Operations Analyst Support

Location & Duration

Remote (Central Time Zone), 6 months with extension possible.

Core Requirements

• Hands‑on experience using Opera Cloud PMS for hotel operations.
• Prior experience in Opera Cloud administration (must‑have).
• Experience as an Opera Cloud Business Analyst.
• Proficiency with a ticketing system such as ServiceNow.
• Strong communication and support skills: liaise with hotels worldwide, coordinate with Oracle (Opera) support.

Hotel Operations Experience

• Worked in hotel operations, preferably across multiple departments (front desk, reservations, revenue management).
• Deep understanding of daily hotel processes.

Business Analyst Skills

• Translate business requirements into PMS configurations or processes.
• Document workflows and support operational processes.

Ticketing System Knowledge

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• Experience with ServiceNow or similar ticketing/incident management systems.
• Comfortable handling PMS‑related tickets and coordinating with support teams.

Communication & Support Skills

• Effective liaison with global hotel teams.
• Coordinate with Oracle support as needed.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting