Service Delivery Specialist, India (Bangalore)

HRS Hospitality & Retail Systems; Delhi; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

HRS Hospitality & Retail Systems in India seeks a customer-oriented OPERA support specialist to assist in telephonic, remote, and onsite service across hospitality software. You will handle issue logging, problem isolation, and documentation, while supporting version testing and implementation tasks.

The role prefers experience in F&B/hospitality, OPERA training, and strong teamwork across departments. Hybrid work setup in Bangalore, with possible relocation support, is offered.

Qualifications

• Experience in the F&B and/or Hotel industry.
• Experience in the support or installation & configuration of OPERA products, with training.
• Enthusiastic user of OPERA.
• Experience in hospitality industry desirable.
• Experience training employees on systems and operations in the front desk and reservations department is an advantage.
• Good interpersonal skills with customers and cross-functional teams.

Responsibilities

• Provide telephonic/remote/onsite support for all OPERA products, with QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm root cause and propose resolutions/future mitigation.
• Assist with occasional implementation, testing, and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
• Log and manage support cases with 3rd parties.

Skills

Customer support

OPERA support

QA skills

Hospitality

Tools

OPERA configuration

Job description

You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across a designated area. The ideal candidate will be customer-oriented and passionate about digital transformation within the hospitality industry through innovative technologies and software.

• Provide telephonic/remote/onsite support for all OPERA products, with QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.
• Assist with the occasional implementation, testing, and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
• Log and manage support cases with 3rd parties

Job Requirements

• Experience in the F&B and/or Hotel industry.
• Experience in the support or installation & configuration of OPERA products, together with the associated customer training, is a plus, not a requirement.
• Enthusiastic user of OPERA.
• Experience in the hospitality industry is desirable.
• Experience training employees on systems and operations in the front desk and reservations department is an advantage.
• Good interpersonal skills with both customers and cross-functional teams.

The position is a hybrid onsite and remote role in India, and candidates must either be currently based in Bangalore or willing to relocate to Bangalore.