Application Support Engineer – Ticket Management (0–6 Months Experience)

Opkey

Dadri

On-site

INR 279,000 - 390,600

Full time

14 days+

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Benefits offered by this job

Friendly and collaborative team environment

Great learning opportunity

Hands-on exposure to real-world support

Job summary

A leading software automation company in Uttar Pradesh is seeking an enthusiastic Application Support Engineer to support ticket management operations and assist clients with technical issues. Ideal for freshers, this role offers a chance to learn and grow in application support and troubleshooting. You'll manage support tickets, communicate with clients, and work collaboratively with teams to resolve issues. Opportunities for career growth into advanced support or engineering roles are also provided, along with competitive compensation and benefits.

Qualifications

0–6 months of experience, freshers welcome.
Basic understanding of ticket management systems.
Ability to troubleshoot simple technical issues.
Good communication and client-handling skills.

Responsibilities

Monitor and manage incoming support tickets.
Assist in investigating and troubleshooting basic technical issues.
Communicate with clients professionally.
Support production operations and escalate issues as needed.

Skills

support tickets

application support

ticket management systems

Tools

Jira

Job description

Who We Are

At Opkey, we empower enterprises to maximize their ERP investments using cutting‑edge, agentic AI‑powered automation. Our intelligent platform provides continuous assurance across the entire ERP lifecycle—from implementation to upgrades to long‑term digital transformation.

By eliminating manual effort, accelerating testing cycles, and ensuring smooth adoption of Oracle quarterly updates, Opkey enables organizations to modernize with confidence and agility. Trusted by 250+ global enterprises, we reduce risk, drive operational efficiency, cut costs, and fast‑track innovation—so businesses can focus on what matters most: growing and evolving in a dynamic digital world.

About the Role

We’re looking for an enthusiastic Application Support Engineer who is just starting their career (0–6 months of experience) and eager to learn. In this role, you will support our ticket management operations, assist clients with technical issues, and ensure smooth day‑to‑day application performance.

This is an excellent opportunity for freshers or early‑entry engineers who want to grow in application support, production troubleshooting, and client‑facing communication.

What You’ll Do

Monitor and manage incoming support tickets in the ticketing system.
Assist in investigating and troubleshooting basic technical and production issues.
Work with senior engineers to ensure timely resolution as per SLAs.
Communicate with clients professionally, providing updates and clarifications.
Support production operations and escalate issues as needed.
Collaborate with internal teams (QA, Engineering, Product) for faster issue resolution.
Be flexible to work in 24/7 rotational shifts.

What We’re Looking For

0–6 months of experience (freshers welcome).
Basic understanding of ticket management systems (Jira, Teams, or similar is a plus).
Ability to troubleshoot simple technical issues.
Good communication and client‑handling skills.
Ability to stay calm under pressure and work in a fast‑paced environment.
Willingness to work in rotational shifts including nights.
Strong learning attitude and eagerness to grow in application support.

Bonus Points If You Have