Officer, Video KYC Support, Consumer Banking Group

DBS Bank Australia; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

DBS Bank Australia is seeking an Officer for Video KYC Support in Pune. This role involves conducting verification of customers via video calls, ensuring compliance with regulatory guidelines.

The ideal candidate will have a degree and strong communication skills in English, Hindi, and Marathi. Responsibilities include maintaining accurate records and adhering to KYC procedures. The position is full-time and requires a customer-centric approach.

Qualifications

• Degree required with preferred certifications in Operations.
• Fluent in English, Hindi & Marathi.
• Ability to maintain confidentiality.

Responsibilities

• Conduct VKYC/ReKYC calls as per compliance requirements.
• Verify customer identity and documents during video interactions.
• Maintain accurate records during the verification process.

Skills

Strong interpersonal skills

Effective communication

Basic analytical skills

Problem-solving skills

Customer centric approach

Education

Degree holder

Certifications in Operations, MS Office

Tools

MS Office tools

Finacle

Call Centre Tools

Job description

## Officer, Video KYC Support, Consumer Banking GroupApplylocations: Pune-DBILtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 29, 2026 (29 days left to apply)job requisition id: WD85051**Job Purpose** :* Provide a brief overview of the position, including its purpose and contribution to the organization.* The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.**Key Accountabilities** :* Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements* Verifying customer identity and documents during live video interactions* Ensuring adherence to regulatory and internal quality standards* Handling customer queries professionally during the verification process* Maintaining accurate records and updating systems in real time**Job Duties & responsibilities** :**KYC Processing*** Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.* All KYC call requests must be serviced as per defined SL without deviation.* KYC exceptions if any, need to be duly escalated as per defined approval matrix.* All required disposition and interactions with customer to be duly recorded / documented in the relevant system* Continuously review the internal monitoring process and identify areas of improvement.**Education / Preferred Qualifications** :* Degree holder* Certifications in the areas of Operations, MS office will be an advantage.**Core Competencies** :* Strong interpersonal & verbal and written communications skills* Good, effective and engaging skills. Calling skills preferred* Basic analytical skills* Good judgement and problem-solving skills* Able to organize information in a structured manner* Good interpersonal and communication skills (English, Hindi & Marathi)* Ability to handle sensitive customer data with confidentiality* Problem-solving ability and presence of mind* Need to have Customer Centric Approach**Technical Competencies** :* Proficient in MS office tools, Ms Excel, Power point, Word* Knowledge of Finacle, Call Centre Tools, CMS preferred.**Location:**Pune-DBIL**Job:**Customer Service**Schedule:**Regular**Employee Status:**Full time