VKYC Executive

DSP Finance; Bengaluru; On-site; INR 300,000 - 480,000; Full time

Job summary

DSP Finance in Bengaluru invites a VKYC executive to conduct video-based customer identity verification in line with RBI guidelines. You will manage live video calls, validate documents (PAN, Aadhaar), perform liveness checks, and capture audit data to support onboarding.

The role emphasizes strong communication, attention to detail, and ability to identify suspicious activity while maintaining high QA standards and strict adherence to SOPs.

Qualifications

• Graduate with mandatory degree.
• 3 years of experience (freshers considered with good communication).
• Experience in KYC / Customer Support / BPO is preferred.

Responsibilities

• Video KYC execution via live calls per process.
• Verify identity documents during the video session.
• Ensure RBI VKYC guidelines and internal SOPs are followed.
• Maintain accurate records including logs and timestamps.

Skills

Verbal communication

KYC knowledge

Attention to detail

Fraud detection

Basic computer skills

Education

Bachelor's degree

Job description

Role Overview:

The VKYC executive will be responsible for conducting video-based customer identity verification in compliance with RBI guidelines. The role requires handling live video interactions, validating customer documents, ensuring regulatory adherence, and delivering a seamless onboarding experience.

Key Responsibilities:

1. Video KYC Execution

• Conduct live video KYC calls with customers as per defined process
• Verify original identity documents (PAN, Aadhaar, etc.) during the video interaction
• Perform liveness checks and ensure customer presence
• Capture geo-coordinates, screenshots, and required audit data

2. Customer Interaction

• Guide customers through the VKYC process clearly and professionally
• Ensure proper lighting, visibility, and document clarity during the call
• Handle customer queries and reduce call drop-offs / incomplete cases

3. Compliance & Documentation

• Ensure strict adherence to RBI VKYC guidelines and internal SOPs
• Validate customer details against system records
• Maintain complete and accurate records (video recordings, logs, timestamps)
• Flag suspicious or fraudulent cases to the Audit team

4. Quality & Accuracy

• Maintain high accuracy in verification and data entry
• Avoid errors leading to rework or audit failures
• Meet defined Quality Audit (QA) standards

Eligibility Criteria:

• Graduate (mandatory)
• 03 years of experience (Freshers with good communication can be considered)
• Experience in KYC / Customer Support / BPO is preferred

Skills Required:

• Strong verbal communication (English + regional language preferred)
• Basic understanding of KYC documents (PAN, Aadhaar, etc.)
• Good attention to detail and observation skills
• Ability to identify suspicious/fraudulent behavior
• Basic computer proficiency