Assistant Supervisor Front Office / OPD Billing

Fortis; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Fortis in Gurugram invites applications for a billing supervisor role overseeing front office operations and OPD billing. You will drive timely payments, insurance claim processing, and revenue-enhancing strategies while coordinating with clinical and admin teams to maintain smooth patient flow.

The position emphasizes staff training and clear issue-resolution workflows to sustain high service standards in a busy hospital environment.

Qualifications

• Experience supervising front desk or office staff in a healthcare setting.
• Proven ability to manage patient payments and insurance claims.
• Knowledge of billing processes and revenue cycle basics.

Responsibilities

• Supervise and coordinate front office staff activities to ensure efficient service delivery.
• Manage OPD billing processes, including patient payments and insurance claims.
• Develop and implement effective billing strategies to improve revenue growth.
• Collaborate with other departments to ensure seamless service coordination.
• Analyze and resolve billing discrepancies and issues promptly.
• Train and mentor new staff members to enhance their skills and knowledge.

Skills

Front office supervision

Billing management

Patient payments

Insurance claims handling

Tools

Billing software

Job description

• Supervise and coordinate front office staff activities to ensure efficient service delivery.
• Manage OPD billing processes, including patient payments and insurance claims.
• Develop and implement effective billing strategies to improve revenue growth.
• Collaborate with other departments to ensure seamless service coordination.
• Analyze and resolve billing discrepancies and issues promptly.
• Train and mentor new staff members to enhance their skills and knowledge.