Officer - KYC Quality Metrics Analyst

Citi; Mumbai; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Citi in Mumbai, India is seeking a KYC Quality Metrics Analyst. The role focuses on AML monitoring, governance, and regulatory reporting for a dedicated internal KYC program. You will develop data-driven insights, maintain dashboards, and support senior leaders with accurate reporting.

Ideal candidates have 2–4 years of relevant reporting experience, strong English communication, and proficiency with Excel, SharePoint, and MS Office tools. The role is hybrid and based in Mumbai.

Qualifications

• Bachelor’s/University degree required.
• Good English communication skills (written and verbal).
• 2–4 years of relevant reporting, Metrics/MIS experience.
• Proficient at consolidating data from multiple sources to create presentations for management.
• Experience with Excel, MS Office tools (including SharePoint) and data management tools.
• Operations experience desirable; global experience beneficial.

Responsibilities

• Produce accurate and standardized reporting with key insights.
• Maintain dashboards and on-demand reporting for leadership.
• Assist with ad hoc data requests from seniors/peers in SMB KYC Quality function.
• Prepare daily/weekly MIS and population management.

Skills

English communication

Data consolidation

Stakeholder engagement

Analytical skills

Attention to detail

Education

Bachelor’s/University degree

Tools

Excel

MS Office

SharePoint

Job description

• Some Operations experience desirable

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Officer, KYC Quality Metrics Analyst Hybrid (Internal Job Title: KYC Operations Analyst 2- C10) based in Mumbai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

In this role, you’re expected to:

• Ensure production of accurate and standardized reporting with key insights
• Provide ongoing support and enhancement relating to reporting deliverables
• Assist with Ad hoc data and reporting requests from seniors/peers within SMB KYC Quality function
• Maintain dashboards and on demand reporting to leadership team
• Prepare presentations for senior-management that appropriately communicate data-driven results to executives
• Own/Lead departmental projects / initiatives as requested
• Representation in various local / regional forums, as required
• Multi-task and work independently
• Work to tight deadlines as part of a team
• Interact with Auditors, Compliance and Independent Control Groups as required
• Good attention to detail while focused on delivery
• Work on several initiatives concurrently and cope with changes in priorities
• Prepare daily /Weekly MIS
• Population management
• Handling Stakeholders quires related to Metrics
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s/University degree
• Good English communication skills (written and verbal).
• A proven track record with at least 2-4 years of relevant reporting, Metrics/MIS experience
• Proficiency at consolidating data from numerous sources to create presentations for all levels of management and other stakeholders
• Significant experience working with Excel, MS Office tools (including SharePoint), and other tools related to queries and data management
• Some Operations experience desirable
• Global experience would be beneficial
• Exhibit good written and verbal communication skills.
• Possess the ability to work with various Stakeholders/Senior management and build and maintain effective working relationships
• Ability to manage team level processes and deliver presentations
• Ability to proficiently use MS Office products, particularly Word, Excel, PowerPoint, and SharePoint
• Strong analytical and time management skills, excellent attention to detail

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

#hybrid

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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