KYC Data and Metrics

Citi; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Citi in Mumbai seeks an intermediate KYC Operations Intmd Analyst to support AML monitoring, governance, oversight and regulatory reporting in coordination with Compliance and Control. You will deliver daily, weekly, and monthly KYC reporting and build dashboards to inform decision makers.

Key duties include data analysis, KPI tracking, and collaboration with Compliance, Risk, and Operations teams. The role emphasizes data quality and scalable reporting using modern analytics tools.

Qualifications

• Bachelor's degree in Business, Finance, Statistics, or related field.
• 5-7 years in data analytics, MIS reporting, or AML/KYC in financial services.
• Strong analytical and problem-solving skills with attention to data quality.
• Advanced Excel skills with Pivot Tables and Power Query, SQL experience.

Responsibilities

• Produce daily, weekly, and monthly KYC reports and scorecards.
• Analyze large datasets to identify trends, risks, and bottlenecks.
• Develop MI dashboards and KPI reporting for senior management.
• Perform data reconciliation and quality checks for reporting accuracy.
• Support governance and ad-hoc data requests with timely insights.

Skills

Data Analytics

MIS Reporting

KYC Operations

Excel

SQL

Power BI

Tableau

KNIME

Alteryx

Python

Data Governance

Education

Bachelor's degree in Business

Finance or Analytics background

Tools

SQL

Excel

Power BI

Tableau

KNIME

Alteryx

Python

Job description

The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Key Responsibilities

Data Analysis & Reporting

• Produce daily, weekly, and monthly KYC operational reports and scorecards.
• Analyze large datasets to identify trends, risks, bottlenecks, and performance opportunities.
• Develop and maintain management information (MI) dashboards and KPI reporting.
• Perform data reconciliation and quality checks to ensure reporting accuracy.
• Provide actionable insights to senior management through data-driven analysis.

Metrics Management

• Define, calculate, and monitor key performance indicators (KPIs) and service level metrics.
• Track productivity, capacity, cycle times, aging, and quality metrics across KYC processes.
• Support governance forums by preparing metrics packs and executive summaries.
• Conduct root cause analysis for metric variances and performance gaps.

Automation & Process Improvement

• Identify opportunities to automate recurring reports and data processes.
• Utilize tools such as Excel, SQL, Power BI, Tableau, KNIME, Alteryx, or Python to improve reporting efficiency.
• Partner with Operations, Technology, and Data teams to enhance reporting capabilities.
• Support implementation of new reporting solutions and dashboards.

Data Governance & Controls

• Ensure compliance with data governance policies and reporting standards.
• Maintain documentation of reporting methodologies and data definitions.
• Support audit, regulatory, and compliance requests related to KYC metrics.
• Validate data sources and monitor data quality issues.

Stakeholder Management

• Collaborate with KYC Operations, Compliance, Risk, and Business teams.
• Present findings and recommendations to managers and senior leadership.
• Respond to ad-hoc data requests and business inquiries within agreed timelines.
• Serve as a subject matter expert for KYC operational metrics and reporting.

Required Qualifications

• Bachelor's degree in Business, Finance, Statistics, Mathematics, Data Analytics, Computer Science, or related discipline.
• 5-7 years of experience in data analytics, MIS reporting, KYC operations, AML, or financial services.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills (Pivot Tables, Power Query, complex formulas).
• Experience with SQL for data extraction and analysis.
• Strong attention to detail and data quality.

Preferred Qualifications

• Experience in KYC, AML, Financial Crimes, Client Onboarding, or Compliance Operations.
• Knowledge of banking regulations and KYC lifecycle management.
• Experience with Power BI, Tableau, KNIME, Alteryx, Python, or other analytics tools.
• Exposure to automation and process improvement initiatives.
• Understanding of data governance and risk management practices.

Job Family Group

Operations - Services

Job Family

Business KYC

Time Type

Full time

Most Relevant Skills

• Business Acumen
• Credible Challenge
• Laws and Regulations
• Management Reporting
• Policy and Procedure
• Program Management
• Referral and Escalation
• Risk Controls and Monitors
• Risk Identification and Assessment
• Risk Remediation

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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