Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Palakkad; On-site; INR 300,000 - 500,000; Full time

Job summary

DBS Bank Ltd in Palakkad invites applications for the Officer, Customer Service Officer, Consumer Banking Group role. The role handles customer inquiries, account balances, statements, and service requests while ensuring regulatory compliance.

You will process cash transactions, cheques and account openings, build relationships with clients, and escalate issues when needed. 2-4 years banking experience and a graduate in Banking/Commerce are preferred.

Qualifications

• 2–4 years banking experience.
• Graduate preferably Banking/Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong client relationships.
• Responsible; able to meet deadlines.
• Knowledge about internal/external regulations.
• Good computer knowledge.

Responsibilities

• Process cash transactions, transfer transactions and clearing of instruments.
• Handle cheque receipts, demand drafts, pay orders & other instruments.
• Process requests for new account opening and transaction updates.
• Respond to customer service inquiries (balances, statements, fees) and resolve issues.
• Address customer queries and grievances within defined timelines and escalate when required.

Skills

Banking experience

Graduate in Banking/Commerce

Interpersonal skills

Relationship building

Reliability

Deadline oriented

Regulatory knowledge

Computer literacy

Education

Bachelor in Banking/Commerce

Job description

## Officer, Customer Service Officer, Consumer Banking GroupApply: Palakad: Full time: Posted Today: End Date: October 28, 2026 (29 days left to apply): WD86871**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions* Process cash transactions, transfer transactions and clearing of instruments* Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits* Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard* Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.* Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities**Requirements*** 2-4 years Banking Experience* Graduate preferably Banking/Commerce* Excellent interpersonal and communication skills* Ability to build strong relationships with clients.* Responsible* Ability to meet deadlines.* Knowledge about internal/external regulations.* Good Computer Knowledge**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**Palakad**Job:**Operations**Schedule:**Regular**Employee Status:**Full time