Officer, Customer Service Officer, Consumer Banking Group

DBS; Karur; On-site; INR 350,000 - 520,000; Full time

Job summary

DBS is seeking a capable Officer, Customer Service Officer for the Consumer Banking Group in Karur. The role involves processing banking transactions, handling new accounts, and addressing customer inquiries with a focus on accuracy and compliance.

Ideal candidates have 2–4 years banking experience, a Graduate in Banking/Commerce, strong communication, relationship-building skills, and solid computer knowledge to support daily operations and customer service excellence.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible and deadline-oriented.
• Knowledge about internal/external regulations.
• Good computer knowledge and familiarity with banking software.

Responsibilities

• Process cash and transfer transactions, and clear instruments.
• Handle new account opening requests and transaction updates.
• Respond to customer service inquiries, review account balances and statements.
• Address queries and grievances within defined timelines and escalate when needed.

Skills

Interpersonal skills

Communication

Relationship building

Deadline-driven

Regulations knowledge

Computer literacy

Education

Graduate in Banking/Commerce

Job description

## Officer, Customer Service Officer, Consumer Banking GroupApply: Karur West: Full time: Posted Today: End Date: September 30, 2026 (14 days left to apply): WD88753**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions* Process cash transactions, transfer transactions and clearing of instruments* Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits* Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard* Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.* Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities**Requirements*** 2-4 years Banking Experience* Graduate preferably Banking/Commerce* Excellent interpersonal and communication skills* Ability to build strong relationships with clients.* Responsible* Ability to meet deadlines.* Knowledge about internal/external regulations.* Good Computer Knowledge**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**Karur West**Job:**Operations**Schedule:**Regular**Employee Status:**Full time