Officer, Customer Service Officer, Consumer Banking Group

DBS; Coimbatore District; On-site; INR 300,000 - 420,000; Full time

Job summary

DBS in Uppilipalayam, Coimbatore seeks a Customer Service Officer for the Consumer Banking Group. Based in on-site operations, you will handle customer service requests, process banking transactions, and assist with account-related tasks while ensuring compliance with policies.

Strong communication and relationship-building abilities are essential, with a focus on timely service. The role requires 2–4 years in banking, a graduate degree in Banking or Commerce, and good computer knowledge.

Qualifications

• 2-4 years banking experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients
• Responsible and deadline-driven
• Knowledge about internal/external regulations
• Good computer knowledge

Responsibilities

• Process banking transactions (cash, transfers, clearing) within limits
• Handle cheque/deposit-related processing and account opening requests
• Respond to customer service inquiries (balances, statements, fees)
• Address customer queries and grievances within defined timelines and escalate as needed

Skills

Interpersonal skills

Communication skills

Relationship building

Deadline oriented

Education

Bachelor's degree in Banking or Commerce

Job description

Officer, Customer Service Officer, Consumer Banking Group page is loaded## Officer, Customer Service Officer, Consumer Banking Grouplocations: Uppilipalayam, Coimbatoretime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 30, 2026 (12 days left to apply)job requisition id: WD88804**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just for you.**Responsibilities*** Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions* Process cash transactions, transfer transactions and clearing of instruments* Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits* Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard* Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.* Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities**Requirements*** 2-4 years Banking Experience* Graduate preferably Banking/Commerce* Excellent interpersonal and communication skills* Ability to build strong relationships with clients.* Responsible* Ability to meet deadlines.* Knowledge about internal/external regulations.* Good Computer Knowledge**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**Uppilipalayam, Coimbatore**Job:**Operations**Schedule:**Regular**Employee Status:**Full timelocations: Uppilipalayam, Coimbatoretime type: Full timeposted on: Posted 14 Days Agotime left to apply: End Date: September 30, 2026 (12 days left to apply)