Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Pune District; On-site; INR 300,000 - 450,000; Full time

Job summary

DBS Bank Ltd in Pune seeks an Officer, Customer Service Officer, Consumer Banking Group to manage daily customer interactions and core banking operations at the Pimpri branch. You will handle cash and transfer transactions, cheques, account openings, and client inquiries with a view to delivering superior service.

The role emphasizes compliance with regulations, customer relationship building, and timely processing.

Qualifications

• 2-4 years banking experience.
• Graduate preferably Banking/Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong client relationships and meet deadlines.
• Knowledge of internal/external regulations and computer literacy.

Responsibilities

• Ensure compliance with regulations and bank policies.
• Process cash and transfer transactions; clear instruments.
• Process cheque receipts, demand drafts, dividend warrants and other instruments within limits.
• Handle requests for new account opening and transaction updates as authorised.
• Respond to customer service inquiries and account details within defined timelines.
• Escalate grievances to appropriate authorities when required.

Skills

Interpersonal skills

Communication skills

Relationship building

Deadline-oriented

Regulatory knowledge

Computer literacy

Education

Graduate in Banking/Commerce

Job description

## Officer, Customer Service Officer, Consumer Banking GroupApply: Pune Branch - Pimpri: Full time: Posted Today: End Date: October 10, 2026 (7 days left to apply): WD89241**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions* Process cash transactions, transfer transactions and clearing of instruments* Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits* Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard* Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.* Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities**Requirements*** 2-4 years Banking Experience* Graduate preferably Banking/Commerce* Excellent interpersonal and communication skills* Ability to build strong relationships with clients.* Responsible* Ability to meet deadlines.* Knowledge about internal/external regulations.* Good Computer Knowledge**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**Pune Branch - Pimpri**Job:**Operations**Schedule:**Regular**Employee Status:**Full time