Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Salem; On-site; INR 300,000 - 600,000; Full time

Job summary

DBS Bank Ltd in Salem is seeking an Operations professional to support daily banking transactions and customer service in a compliant, timely manner.

Ideal candidates have 2–4 years of banking experience, a graduate degree in banking/commerce, strong interpersonal skills, and the ability to meet deadlines while upholding internal policies and security standards.

Qualifications

• 2–4 years Banking Experience.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge.

Responsibilities

• Ensure compliance with regulations and bank policies for banking transactions.
• Process cash transactions, transfers and clearing of instruments.
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, deposits up to authorized limits.
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges. Address customer queries and grievances within the defined timelines.

Skills

Banking experience

Interpersonal communication

Relationship building

Deadline management

Regulatory knowledge

Computer literacy

Education

Graduate in Banking/Commerce

Job description

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges. Address customer queries and grievances within the defined timelines and escape when required to the appropriate authorities.

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients. Responsible
• Ability to meet deadlines
• Knowledge about internal/external regulations
• Good Computer Knowledge

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: Chinna Salem Job: Operations Schedule: Regular Employee Status: Full time

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.