Officer, Customer Service Officer, Consumer Banking Group

DBS Bank; Surat; On-site; INR 350,000 - 550,000; Full time

Job summary

DBS Bank Surat operations role invites a graduate with banking or commerce background to support daily banking processes and customer service needs. You will handle account transactions, compliance, and client inquiries, ensuring accuracy and timely responses.

Key requirements include 2–4 years of banking experience, excellent communication skills, regulatory awareness, and strong computer literacy to build lasting client relationships.

Qualifications

• Graduate preferably banking/commerce.
• 2-4 years of banking experience.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Knowledge about internal/external regulations.
• Good computer knowledge.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and elevate when required to the appropriate authorities

Skills

Interpersonal skills

Communication skills

Client relations

Deadline oriented

Regulatory knowledge

Computer literacy

Education

Bachelor's degree in Banking/Commerce

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and elevate when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: Surat-DBIL

Job: Operations

Schedule: Regular

Employee Status: Full time